Night Manager

Cairn Group; North East; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Get Paid in Real-Time Wagestream

Stay, Relax and Recharge

Delicious Discounts

Spa Discounts

Retail, Cinema & Fun Discounts

Rise with Us

Superstar Awards

Recommend a Friend

24/7 Support

Bereavement Leave

Pension Scheme

Year-Round Incentives

Job summary

Cairn Group is seeking a Night Manager to lead overnight operations, maintain a secure and welcoming experience for guests, and ensure smooth front-of-house performance.

You will check in guests, manage reservations, handle overnight queries, perform security checks, and oversee basic cleaning, laundry, and event space setup, with cash handling and daybreak handover.

Qualifications

• Experience in hotels, ideally with knowledge of Opera.
• Confident handling transactions and guest requests.
• Ability to lead overnight teams and maintain calm under pressure.

Responsibilities

• Oversee front-of-house operations during the night shift.
• Check in guests, manage reservation changes, and resolve guest queries.
• Carry out security checks, basic cleaning and laundry duties, and oversee setup of meeting/event spaces.
• Handle cash, card transactions, reconciliation, and prepare a thorough handover for the morning team.

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career, you’re proud of.

About the Role:

As a Night Manager at Cairn Group, you’ll be the overnight leader responsible for maintaining a smooth, secure, and welcoming experience for our guests.

You’ll oversee front‑of‑house operations during the night shift—checking in guests, handling reservation changes, and ensuring all guest queries are resolved with professionalism and care.

You’ll also carry out regular security checks, manage basic cleaning and laundry duties, and oversee the setup of meeting and event spaces to the required standard.

This hands‑on role includes cash handling, card transactions, reconciliation, and preparing for the day ahead—ensuring a full and accurate handover to the morning team.

About You:

• A Hospitality Hero – You lead by example during quiet hours, keeping the hotel calm, welcoming, and in control.
• A Service Superstar – You’re confident, dependable, and ready to take ownership of guest service overnight.
• A Team Player – You support your team and ensure smooth communication across shifts.
• Cool Under Pressure – You handle unexpected situations and emergencies with calm and confidence.
• A Polished Professional – You present yourself with clarity and care, representing the venue overnight.
• Proactive & Organised – You manage tasks independently, balancing priorities and completing all necessary reports.
• Experienced – You’ve worked in hotels before, ideally with knowledge of Opera, and are confident handling transactions and guest requests.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest‑focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Get Paid in Real-Time or build savings with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips—all in real‑time.
• Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well‑earned break.
• Delicious Discounts: Indulge a little with discounts on food and drinks across our hotels, bars and restaurants.
• Spa Discounts: Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
• Rise with Us: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
• Pension Scheme: Plan for your future with your pension plan, designed to help you build long‑term security.
• Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!

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