Duty Manager

Malmaison Hotels; Manchester; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Staff room rates

Friends and family rate

Dining discount

Apprenticeships

High street discounts

Cycle to work

Healthcare plans

Referral bonus

Uniform provided

Wellness campaigns

Pay as you earn access (Wagestream)

Complimentary stays on anniversary

Charity sponsorship

Employee assistance

Confidential advice

Private medical

Bonus plan

Critical illness cover

Life assurance

Job summary

Malmaison Hotels is seeking a proactive Duty Manager to oversee guest experience across F&B and Front Office teams in Manchester. You will work hands-on with multiple departments and lead initiatives to improve the guest journey, ensuring smooth daily operations.

The role offers progression towards Head of Department roles and a structured development path, with attractive benefits and training opportunities to support your career growth in hospitality.

Qualifications

• Guest relations experience advantageous.
• Hands-on manager across departments.
• Opportunity to progress to Head of Department or DGM.

Responsibilities

• Assist in the smooth running of all customer-facing departments, including F&B and Front Office.
• Collaborate with the breakfast team during busy periods and assist housekeeping to check bedrooms.
• Develop and deliver projects to improve the Guest Experience journey in the hotel.

Skills

Guest relations

Staff management

Cross-department

Customer service

Job description

This combined Guest Experience and Duty Manager position requires a passion for exceptional service; guest relations experience and knowledge of the local area are advantageous. Working across multiple departments this Duty Manager role gives you the chance to work as part of the F&B and Front Office teams in our bustling hotel, as well as developing and delivering projects focused on improving the Guest Experience journey in our hotel. You will be a hands on manager with experience of working within all departments. As Duty Manager within Malmaison you will be assisting in the smooth running of all Customer facing departments - from working alongside the breakfast team, dealing with a busy check out period through to checking bedrooms with the Housekeeping Manger. If you are successful in your application of Duty Manager you could be expected to progress to a Head of Department role looking after a single department and then onto a DGM role within Malmaison or Hotel Du Vin. We have a number of training courses that will assist you in your development and some fantastic benefits and rewards waiting for you.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme - save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it's earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme
• free, confidential advice available 24/7 to you and your family
• Plus on completing your probationary period you will be provided with:
  • Private Medical Healthcare
  • Bonus Plan based on clear and transparent KPI's
  • Critical Illness cover
  • Life Assurance

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace