Duty Manager

Accor Hotels; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury hotel brand is seeking a Duty Manager to enhance guest experiences. The role involves coaching team members, managing guest relations, and maintaining high service standards, making it essential that applicants have relevant experience and strong communication skills in both English and Chinese. This is an exciting opportunity to be part of a new brand with growth potential.

Qualifications

• Minimum 1-2 years experience as Duty Manager in a luxury hotel.
• Excellent communication skills in both English and Chinese.
• Proficiency in using PMS Opera.

Responsibilities

• Coaches and disciplines team members, providing constructive feedback.
• Maintain positive guest relations and anticipate guests' needs.
• Monitor check-in/check-out processes to alleviate pressure on staff.

Skills

Communication

Teamwork

Adaptability

Education

Experience as Duty Manager in a luxury hotel

Tools

PMS Opera

Job description

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

Who we are looking for?

We are looking for people who enjoyfunandlaughterat work and are excited about anew brandand the company'samazing futuregrowthanddevelopmentopportunities. Someone who loves working aspart of a team, who embodiesintegrityandcompassion, can adapt to change in a fast-paced environment, enjoysexploring new thingsbeyond the tried and tested and is driven by success.

What Will You Do?

• Coaches, counsels and disciplines team members providing constructive feedback to enhance performance.
• Maintain complete knowledge at all times of:
• All hotel features/facilities/services, hours of operation.
• All room types, numbers, layout, decor, appointments and location.
• All room rates, special packages and promotions.
• Daily house counts and expected arrivals/departures/VIP’s.
• Room availability status for any given day.
• Scheduled in-house group activities, locations and times.
• All hotel and departmental policies and procedures/ LQA and Forbes Standards.
• When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals’ profiles and input in Opera, and prepares Mondrian Hotel News for all departments.
• Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.
• Maintain positive guest relations at all times.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.

Qualifications

Knowledge and Skills

• Experience: Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel
• Proficiency in using PMS Opera and other relevant software applications.
• Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage.