Duty Manager

The Green Man at Fownhope; Hereford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

TipJar weekly gratuities

Food discount 50%

Accommodation discount 50%

Annual £1 stay

Employee assistance programme

Job summary

theCoaching Inn Group is seeking a talented Duty Manager to join our team. Our hotels combine historic Coaching Inns with premium destination experiences across the UK, offering guests memorable moments with a bustling food and beverage and bedroom trade.

We value team spirit, initiative, and a can-do attitude. You will lead shifts, inspire your team and deliver exceptional service, helping us uphold hospitality from the heart and create delightful experiences for every guest.

Qualifications

• Experience with shift management and team leadership.
• Ability to inspire and develop a team.
• Strong guest focus and memorable moments delivery.

Responsibilities

• Lead daily operations as Duty Manager and manage shifts.
• Ensure exceptional guest service and smooth F&B and bedroom trade.
• Motivate and coach staff to exceed guest expectations.

Skills

Shift management

Team leadership

Guest service

Initiative

Job description

Why work for theCoaching Inn Group?

• Work/Balance?A genuine belief in work/life balance and an understanding of working together to promote flexibility
• Tips?A Tronc scheme with 100% of gratuities distributed to our teams every week via TipJar.
• Development?Award winning career development programmes
• Reward?We have fantastic Hero of the month and Hero of the year schemes
• Discounts?Up to 50% discount off food across all of our hotels and 50% off accommodation
• Something different?Annual stay for £1 offer
• Personal support?Employee assistance programme and wellbeing support

At the Coaching Inn Group, we have one mission – to deliver Hospitality from the Heart.

To help us with this, we are looking for fantastic and talented people that have a passion for delighting our guests and providing truly memorable moments

The Coaching Inn Group is the premier operator of historic Coaching Inns and premium destination hotels in beautiful market towns and beauty spots across the UK, and we have been highlighted as one of the Top 25 Companies to Work For.

We are looking for a talentedDuty Managerto join our team.

Who are we looking for?

• Fun andpassionatepeople
  
• Can work well within a team, but also with their own initiative
  
• Can inspire and develop a team
• Experience with shift management and with team leadership
  
• An interest in delighting guests with memorable moments

Our hotels are located in picturesque market towns and operate with a bustling food and beverage offering, coupled with a busy bedroom trade. We are the marquee venue in each of the towns we are in, and provide a vibrant and exciting environment that also celebrates the history of our magnificent buildings.

Our people are what brings these experiences to life. Every person that works within the Coaching Inn Group are passionate about what they do, delivering exceptional service, superior knowledge and a drive to delight every single guest.

We offer award winning training and career development. We just ask that you bring a ‘can-do’ attitude, a desire to exceed expectations, a bubbly and outgoing personality, and we will help you to unlock your potential and reach new heights in your career.

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