Duty Manager

LeisureSK; Grantham; On-site; GBP 26,000 - 34,000; Full time

Job summary

LeisureSK is seeking a Duty Manager to promote the facility, maintain high service standards, and support the team on site. You will help to ensure the daily programme runs smoothly, coordinate staff rotas, and maintain a safe, clean environment for customers.

The role requires effective communication with customers and staff, hands-on leadership, and the ability to respond to feedback in real time. This position offers on-site work in Grantham with opportunities to develop team members.

Responsibilities

• To ensure the facility is appropriately staffed to provide service excellence for the customer in accordance with the daily programme.
• To ensure all team members are aware of the daily plan and their involvement within it and consequently all objectives are met.
• To co-ordinate the timely setting up and setting down of equipment in order that activities run smoothly, and customers are not inconvenienced by poor time management.
• To circulate regularly amongst customers and team members to gain a better understanding of the needs of both through feedback and dialogue.
• To ensure lines of communication are fully used in order that the site operates to the highest standard. Helping to relieve pressure on the team by stepping in to different departments during busy periods.
• To organise team members rotas and team member cover ensuring that staffing levels match programme requirements and budgetary allowances. Reference must be paid to poolside staff and the rotation of their duties on and off poolside.
• To check and authorise weekly timesheets and / or additional hours sheets against the team rotas and signing in / out registers.
• To be responsible for team member recruitment, induction, training and development, appraisals and team member performance of those team members for whom there is direct line responsibility.
• To monitor the cleaning programme daily and ensure it is in accordance with the cleaning specification and that the facilities are always maintained to the highest standards of cleanliness.
• To ensure that all team members are aware of their responsibility under the Health and Safety at Work Act and as a result health & safety procedure are fully met on site, including participation in twice yearly refresher training.
• To ensure daily building checks are completed and recorded and in accordance with the Health & Safety at Work Act to take necessary action in any situation likely to cause accident / injury or likely to render the buildings, structures, plant and equipment unsafe.
• In addition, as a result of the daily building and equipment checks to report and organise repair of any building or equipment fault / failure following the procedures outlined in the quality management system.
• To conduct pool water tests / monitor pool water conditions advising the management team of any action taken to adjust conditions if they vary from the prescribed limits.
• To ensure the pool maintenance programme is undertaken on a regular basis and action is taken where failure of the system is identified.
• To drive all lines of revenue by ensuring all facilities are open, safe and clean for customers to use as they should be in accordance with the timetable.
• To deal with all membership enquiries; whether this be new joiners, membership suspensions or cancellations with a particular emphasis on ensuring daily, weekly and monthly membership targets are achieved.
• Help co-ordinate swim school by signing children up to swimming lessons, dealing with payment queries, actioning lesson movements and facilitating cancellations.
• To complete from time-to-time other tasks as requested by the Operations Manager/General Manager/Contract Manager or any other member of the management team.

Job description

The overall purpose of this role is to:

• Promote and raise the profile of LeisureSK.
• Ensure the facility is managed in accordance with LeisureSK standards and always delivers an excellent level of service to customers.
• Support the team onsite and help develop team members.

Communicate with the senior management team whenever there are any serious concerns or feedback.

Duty Manager responsibilities are but not limited to:

• To ensure the facility is appropriately staffed to provide service excellence for the customer in accordance with the daily programme.
• To ensure all team members are aware of the daily plan and their involvement within it and consequently all objectives are met.
• To co-ordinate the timely setting up and setting down of equipment in order that activities run smoothly, and customers are not inconvenienced by poor time management.
• To circulate regularly amongst customers and team members to gain a better understanding of the needs of both through feedback and dialogue.
• To ensure lines of communication are fully used in order that the site operates to the highest standard. Helping to relieve pressure on the team by stepping in to different departments during busy periods.
• To organise team members rotas and team member cover ensuring that staffing levels match programme requirements and budgetary allowances. Reference must be paid to poolside staff and the rotation of their duties on and off poolside.
• To check and authorise weekly timesheets and / or additional hours sheets against the team rotas and signing in / out registers.
• To be responsible for team member recruitment, induction, training and development, appraisals and team member performance of those team members for whom there is direct line responsibility.
• To monitor the cleaning programme daily and ensure it is in accordance with the cleaning specification and that the facilities are always maintained to the highest standards of cleanliness.
• To ensure that all team members are aware of their responsibility under the Health and Safety at Work Act and as a result health & safety procedure are fully met on site, including participation in twice yearly refresher training.
• To ensure daily building checks are completed and recorded and in accordance with the Health & Safety at Work Act to take necessary action in any situation likely to cause accident / injury or likely to render the buildings, structures, plant and equipment unsafe.
• In addition, as a result of the daily building and equipment checks to report and organise repair of any building or equipment fault / failure following the procedures outlined in the quality management system.
• To conduct pool water tests / monitor pool water conditions advising the management team of any action taken to adjust conditions if they vary from the prescribed limits.
• To ensure the pool maintenance programme is undertaken on a regular basis and action is taken where failure of the system is identified.
• To drive all lines of revenue by ensuring all facilities are open, safe and clean for customers to use as they should be in accordance with the timetable.
• To deal with all membership enquiries; whether this be new joiners, membership suspensions or cancellations with a particular emphasis on ensuring daily, weekly and monthly membership targets are achieved.
• Help co-ordinate swim school by signing children up to swimming lessons, dealing with payment queries, actioning lesson movements and facilitating cancellations.
• To complete from time-to-time other tasks as requested by the Operations Manager/General Manager/Contract Manager or any other member of the management team.