Duty Manager

Mansfield District Council; East Midlands; On-site; GBP 18,000 - 25,000; Part time

Job summary

Mansfield Palace Theatre (Mansfield District Council) is seeking a Duty Manager to oversee front-of-house operations and ensure a safe, welcoming audience experience during performances and events.

You will lead staff and volunteers, manage stock and building maintenance, and act as the main point of contact for customers, performers and contractors. Flexibility for evenings, weekends and bank holidays is essential.

Qualifications

• Experience in customer service, hospitality or venue/event management.
• Excellent communicator with ability to lead a team.
• Flexibility to work evenings, weekends and bank holidays including Christmas period.

Responsibilities

• Ensure smooth and safe running of theatre during performances and events.
• Supervise front-of-house operations, lead staff and volunteers.
• Manage stock, ordering, cellar and general building maintenance.

Skills

Customer service

Hospitality

Venue/event management

Job description

Mansfield Palace Theatre is looking for an enthusiastic and dedicated Duty Manager to join our Front of House team. If you7re passionate about live entertainment and thrive in a busy, customer-focused environment, we2d love to hear from you!

About The Role

As a Duty Manager, you2ll be responsible for ensuring the smooth and safe running of the theatre during performances and events. You2ll supervise front-of-house operations, lead our friendly team of staff and volunteers, and help deliver an exceptional experience for all visitors and act as the main point of contact for customers, performers and contractors. You will also be responsible for managing stock and ordering, cellar management and general building maintenance.

About You

You must have experience in customer service, hospitality or venue/event management, with a friendly, confident outlook and be an excellent communicator, able to lead a team with professionalism and enthusiasm. You will be required to work flexibly to include evenings, weekends and bank holidays including the Christmas period.

We Offer

In return we offer a supportive and welcoming team environment, competitive pay and employee benefits, the opportunity for professional development and the chance to work at the heart of Mansfield2s cultural scene.

Please note that the 18.5 contracted hours per week are annualised. Working hours may vary from week to week, and you may be scheduled to work up to five days per week between 8:00am and 12:00am (midnight). Rotas are issued on a monthly basis and are subject to change according to business needs.

If you2re passionate about theatre and love creating memorable experiences for audiences, we2d love to welcome you to our team.

Closing date: 31 August 2026

Interviews: w/c 7 September 2026