Duty Manager

Côte Brasserie; Bishop's Stortford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Meals on shift

Family meal discount

Early earnings access via Stream

Supportive team culture

Job summary

Côte Brasserie is looking for a Duty Manager to lead the floor during breakfast, lunch and dinner services, ensuring guests feel warmly welcomed and the brasserie runs smoothly. You’ll be the senior decision-maker on shift and will support and coach the front-of-house team in real time.

Join us to maintain hospitality standards, manage guest flow with the kitchen, and handle feedback professionally in a fast-paced, high-volume environment.

Qualifications

• Experience leading front-of-house in high-volume settings.
• Ability to coach and motivate staff.
• Strong guest relations and hospitality focus.
• Calm under pressure with good judgement.

Responsibilities

• Lead the floor during breakfast, lunch and dinner.
• Act as senior decision-maker on shift.
• Support and coach front-of-house team in real time.
• Oversee guest flow and table management.
• Champion service standards and hospitality.
• Handle guest feedback professionally.
• Maintain presentation of dining room and service stations.

Skills

Leadership

Guest service

Communication

Team coaching

Problem solving

Job description

Côte Brasserie is in the middle of an exciting transformation, the kind of moment where bold ideas genuinely shape the future. Joining now means having real influence, moving fast, and helping to rebuild a much‑loved brand with fresh energy, sharper focus and big ambition. It’s a rare chance to make a visible, lasting impact at a brand people already care about — and to be part of the team writing its next chapter.

We are looking for a Duty Manager to;

• Lead the floor with confidence during busy breakfast, lunch, and dinner services, ensuring the brasserie runs smoothly and guests feel genuinely welcomed.
• Act as the senior decision‑maker on shift, handling any operational issues quickly and calmly.
• Support and coach the front‑of‑house team, offering guidance in real time and helping newer team members grow in confidence and skill.
• Oversee guest flow and table management, ensuring efficient seating, pacing, and communication with the kitchen.
• Champion service standards, from the warmth of the greeting to the final farewell, ensuring every guest receives attentive, thoughtful hospitality.
• Handle guest feedback with professionalism, turning challenges into opportunities to impress.
• Maintain impeccable presentation of the dining room, bar, and service stations throughout the day.

You will be;

• A confident hospitality leader with experience in high‑volume restaurants, brasseries, or similar environments where pace, personality, and precision all matter.
• A natural host who thrives on guest interaction, understands the nuances of great service, and brings genuine warmth to every table.
• A strong communicator who can give clear direction, listen actively, and maintain calm, positive energy even when the room is buzzing.
• A hands‑on operator who’s not afraid to roll up their sleeves, jump behind the bar, run food, or support the team wherever needed
• A problem‑solver with good judgement, able to anticipate issues, think on their feet, and make decisions that balance guest experience with operational needs

What we offer;

• Competitive hourly rate and service charge
• Opportunities for growth within a dynamic, adaptable brand
• Meals on shift and discount on melas with family
• Access your earning early through our partnership with Stream
• A supportive team culture where your ideas and initiative are valued