Duties Planner

House of Commons; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

30 days annual leave

Civil Service pension

Flexible working options

Job summary

The House of Commons is seeking a Duties Planner to coordinate staffing for security operations, ensuring the right people are in the right places at the right times. You will manage postings, annual leave, overtime and training, while monitoring hours and absences to stay compliant with regulations.

Join a fast-paced team where IT systems, rostering and excellent customer service are valued. Training will be provided as part of Parliament's security operations.

Qualifications

• Experience using and managing a range of IT systems, databases and digital platforms.
• Ability to build good relationships and cooperate with others.
• Ability to plan & prioritise well, stay calm under pressure.
• Excellent customer service skills.
• Experience using rostering systems and scheduling staff.

Responsibilities

• Coordinate postings, annual leave, overtime and training requests.
• Monitor staffing levels, absences and working hours for regulatory compliance.
• L work closely with security officers, operational managers and the Duties Office.
• Respond to enquiries and resolve staffing challenges with professionalism.

Skills

IT systems

Microsoft Office

Customer service

Staff rostering

Plan & prioritise

Relationship building

Calm under pressure

Tools

Rostering system

Job description

What You'll Be Doing

Join the UK Parliament as a Duties Planner and play a key role in ensuring the House of Commons has the right people, in the right place, at the right time. This varied and fast-paced role sits at the heart of security operations, coordinating duties and staffing for a large and diverse team while helping Parliament respond effectively to changing operational demands.

You'll manage postings, annual leave, overtime and training requests, while monitoring staffing levels, absences and working hours to ensure duties remain compliant with relevant regulations and policies. You'll work closely with security officers, operational managers and colleagues across the Duties Office, responding to enquiries and resolving staffing challenges with professionalism and sound judgement.

This is an opportunity to develop valuable skills in workforce coordination, administration and operational planning within the unique environment of Parliament. You'll receive training on the relevant systems and work as part of a supportive team where communication, organisation and people skills are highly valued.

Find out more about working at the House of Commons.

Why Join us?

• Generous annual leave starting at 30 days and increasing to 35 after one full working year.
• Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%
• Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.

What We're Looking For

• Experience in using and managing a range of IT systems, databases, and digital platforms, with a good knowledge of the Microsoft Office.
• The ability to build good relationships and to co-operate with others.
• The ability to plan & prioritise well, with the ability to take initiative and remain calm under pressure.
• Excellent customer service skills.
• Experience in using a rostering system and scheduling & allocating staff.

We may close the vacancy prior to the closing date stated due to a high volume of applications.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.