Duties Planner

HOUSE OF COMMONS; City Of London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Generous annual leave (30 days, up to

Civil Service pension scheme

Flexible working options

Job summary

House of Commons is seeking a Duties Planner to coordinate staffing and duties for a large security operations team. You will manage postings, annual leave, overtime and training requests, while monitoring levels and ensuring adherence to regulations.

The role involves close collaboration with security officers and managers to respond to changing operational needs. Ideal candidates will have strong IT system skills, excellent customer service, and proven ability to plan and prioritise under

Qualifications

• Experience using IT systems, databases and digital platforms with MS Office.
• Strong relationship-building and teamwork abilities.
• Excellent planning and prioritisation, work well under pressure.
• Excellent customer service skills.
• Experience in rostering and scheduling staff.

Responsibilities

• Coordinate duties and staffing for a large and diverse team.
• Manage postings, annual leave, overtime and training requests.
• Monitor staffing levels, absences and working hours for compliance.
• Respond to enquiries and resolve staffing challenges with professionalism.
• Collaborate with security officers, operational managers and colleagues across the Duties Office.

Skills

IT systems & Microsoft Office

Relationship building

Prioritization

Customer service

Roster management

Roster system usage

Tools

Rostering system

Job description

What you'll be doing

Join the UK Parliament as a Duties Planner and play a key role in ensuring the House of Commons has the right people, in the right place, at the right time. This varied and fast-paced role sits at the heart of security operations, coordinating duties and staffing for a large and diverse team while helping Parliament respond effectively to changing operational demands.You'll manage postings, annual leave, overtime and training requests, while monitoring staffing levels, absences and working hours to ensure duties remain compliant with relevant regulations and policies. You'll work closely with security officers, operational managers and colleagues across the Duties Office, responding to enquiries and resolving staffing challenges with professionalism and sound judgement.This is an opportunity to develop valuable skills in workforce coordination, administration and operational planning within the unique environment of Parliament. You'll receive training on the relevant systems and work as part of a supportive team where communication, organisation and people skills are highly valued.Find out more about working at the House of Commons.

Why Join us?

• Generous annual leave starting at 30 days and increasing to 35 after one full working year.
• Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.

What we're looking for

• Experience in using and managing a range of IT systems, databases, and digital platforms, with a good knowledge of the Microsoft Office.
• The ability to build good relationships and to co-operate with others.
• The ability to plan & prioritise well, with the ability to take initiative and remain calm under pressure.
• Excellent customer service skills.
• Experience in using a rostering system and scheduling & allocating staff.