Due Diligence & Customer Monitoring Analyst

Teya; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Teya is looking for a Due Diligence & Customer Monitoring Analyst to enhance their onboarding experience for new members. You’ll play a key role in mitigating financial crime, ensuring compliance with AML regulations, and collaborating with internal teams to maintain high standards of service. This entry-level position offers the chance to work within a dynamic environment with continuous learning opportunities.

Benefits

GymPass access

Extended maternity and paternity leave

Cycle-to-Work Scheme

Health and Life Insurance

Pension Scheme

25 days Annual Leave (+ Bank Holidays)

Office snacks

Friendly office environment

Qualifications

• Preferably 1 year of experience in Onboarding analyst roles.
• Strong data analysis skills.
• Excellent communication and teamwork skills.

Responsibilities

• Review new member applications and complete required KYC / KYB checks.
• Draft internal Enhanced Due Diligence reports.
• Proactively analyze data on identified trends.

Skills

Data Analysis

Communication

Attention to Detail

Education

AML qualification (ICA or ACAMS or equivalent)

Job description

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Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Job Description

As an Onboarding and ongoing monitoring Analyst, you will pay a critical role in providing the best onboarding experience to our new members. The due diligence and customer monitoring Team manages both financial crime due diligence as well as other relevant due diligence processes to mitigate fraud and financial risk at the onboarding stage.

The team prides itself on conducting KYC / KYB due diligence checks whilst upholding Teya’s stringent onboarding requirements to ensure Teya maintains compliance with AML regulation to actively support Teya’s commitment to prevent financial crime.

You will be used to working in a fast-paced environment and thrive upon challenge and be flexible to working extended hours subject to business needs.

Key Areas Of Focus

• Have experience in customer onboarding, including KYC / KYB due diligence as well as fraud and financial risk screening, and assessing risk of merchants at application stage.
• You will have experience reviewing PEP, Sanction, and adverse media screening alerts.
• You will have experience reviewing KYC / KYB documentation, checking its authenticity, and making appropriate risk-based decisions.
• Ideally you will have experience dealing with escalations and complex cases.
• Experience drafting detailed internal Enhanced Due Diligence reports.
• You will be able to demonstrate examples of working to and achieving SLA’s and KPI’s.
• Ideally have experience working with several different digital verification companies.
• Confident in suggesting potential improvements and efficiencies to processes to your team leader.
• Strong data analytics skills to interrogate data and make data driven decisions.
  
  

What You'll Be Doing

• Merchant Onboarding: Review new member applications, completing the required KYC / KYB due diligence checks to the required standard whilst achieving onboarding SLAs, and performing fraud and other financial risk screening and risk assessment.
• AML Screening: Review alerts of potential Sanction, PEP and Adverse media matches and determine if they are true matches or false positives.
• Enhanced Due Diligence: Drafting internal Enhanced Due Diligence reports to share with the second line teams for review.
• Trend Analysis: Proactively analyse data on identified trends and suggest potential new controls to the team leader.
• Stakeholder Management: Assist in managing internal stakeholders balancing expectations from internal teams with the need to achieve compliance with company policy and regulation.
• Performance Management: Achieve departmental SLA’s for reviewing cases as well as personal KPI’s.
• Collaborative Communication: Build strong relationships with internal stakeholders, sharing insights and fostering a culture of ongoing monitoring risk management.
• Process & System Optimisation: Be proactive in suggesting potential areas of improvement and optimisation to the leader.
• Reporting: Produce relevant reports required.
• Horizon Scanning: Keep abreast of upcoming regulation change and assess how it may impact upon departmental tasks.
• Time Management: Have strong organisational skills and be able to deliver quality work within departmental SLA’s.
  
  

Your Story

• Preferably 1 year of experience working in Onboarding analyst roles in payments and or business banking.
• Ideally hold an AML qualification such as ICA or ACAMS or equivalent.
• An understanding of the card acquiring and business banking space.
• Knowledge of both the UK and EU AML regulations.
• Strong data analysis skills with the ability to extract insights using SQL.
• Excellent communication and teamwork skills.
• Highly organized and have strong attention to detail.
• Highly motivated and enthusiastic individual who thrives working in a fast-paced environment.
• Excellent written and verbal communication skills and be confident speaking to various internal and external stakeholders.
• Be flexible to working outside of standard business hours
  
  

The Perks

• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness, and nutrition apps.
• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support.
• Cycle-to-Work Scheme.
• Health and Life Insurance.
• Pension Scheme.
• 25 days of Annual Leave (+ Bank Holidays).
• Office snacks every day.
• Friendly, comfortable, and informal office environment in Central London.
  
  

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

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