Dual Services Supervisor

Abm; London; On-site; GBP 30,000 - 42,000; Full time

Job summary

A leading company seeks a Security Manager responsible for ensuring safety protocols at a major shopping centre and leisure park. Candidates should have a strong commitment to customer service and knowledge of the security industry, along with necessary SIA licenses. This full-time position emphasizes proactive leadership and effective communication in a dynamic environment.

Benefits

24/7 GP access

Mental health support

Cycle to work scheme

Financial and legal support

Discounts through perks app

Qualifications

• Knowledge of the security industry is essential.
• Strong IT literacy desired.
• Must be smart, well-groomed, and confident.

Responsibilities

• Responsible for the safety of staff and public at the location.
• Supervise all duties and ensure compliance with safety and operational standards.
• Conduct regular inspections and audits as per management instructions.

Skills

Exceptional communication

Interpersonal skills

Customer service commitment

Time management

Proactivity

Education

SIA license

PSS (CCTV) License

Driving license preferred

Job description

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Working Hours: Full-time 42 hours per week, 4 days 06:00 - 18:00, 4 off, 4 nights 18:00 - 06:00

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at. We're here to help!

JOB PURPOSE:

You will be responsible to the Service Manager to provide and ensure the safety of all staff and members of the public, premises and all property, and act as a point of contact between Client and the local authorities. You will be required to deliver the highest standards of cleanliness, hygiene, and waste management throughout the Shopping Centre and Leisure Park, internally and externally, by ensuring that all associated service roads, car parks, toilets and back of house areas are fully maintained and safe through a planned and reactive environmental management programme.

ABM Services operate in an honest and sincere manner, meeting our clients’ demands in the best way possible. We concentrate on putting people first – our employees and our customers. We believe in being open about what we do and how we do it. We are passionate about getting things right first time and delivering real value for money. We also concentrate on getting the job done; everything we do is backed up by the quality of our service, the creativity of our ideas, and the direct approach we take.

KEY RESPONSIBILITIES:

• Undertake all duties or associated tasks as detailed by client and the Service Manager.
• Supervision of hard services contract as directed by Centre Management.
• Ensure that all patrols and duties are carried out as required, and that they are appropriate to the individual’s ability.
• Carry out all daily/weekly/monthly inspections and audits as per management instructions.
• Ensure that daily, weekly, and monthly staff briefings are carried out and recorded.
• Carry out 12-monthly appraisals of all security staff.
• Be proficient in the use of all communication equipment and have excellent communication and customer care skills.
• Ensure that all contractors booked onto site have the required paperwork to carry out their specific tasks.
• Ensure that controllers controlling access to the control room adhere strictly to the DPA.
• Complete CCTV and DSA Audits as required.
• Ensure all staff on duty are correctly equipped for the task, in accordance with the assignment instructions.
• Carry out site training for all staff and ensure they are adequately trained.
• Ensure all daily paperwork is used and filled out correctly.
• Report immediately to the Service Manager or General Manager any staffing problems or occurrences requiring attention.
• Ensure Assignment Instructions are regularly reviewed, amended, and updated as necessary, and that they are fully adhered to at all times.
• Ensure all staff have read, understood, and signed the Assignment Instructions.
• Ensure all H&S policies are adhered to.
• Attend and organize monthly crime net meetings and other required meetings.
• Complete and issue staff rosters in advance.
• Ensure accurate staff payroll completion.
• Complete and forward monthly reports, including SIA Register checks, Training Matrix, and Holiday & Sickness Registers, within deadlines.
• Maintain high standards of Housekeeping, being flexible to operational needs, and suggest initiatives for best practice.
• Address on-site HR issues initially and seek advice from HR or Service Manager if needed.
• Undertake other duties reasonably required by the Client or Service Manager.

KEY ACCOUNTABILITIES:

• Assist centre management as needed.
• Assist visitors and contractors.
• Prevent unauthorized access to prohibited areas.
• Maintain accurate incident records.
• Promptly report all H&S/Incident reports.
• Brief staff on evacuation procedures and ensure awareness.

PERSON SPECIFICATION:

• Smart, well-groomed, confident.
• Brand Ambassador.
• Exceptional communication and interpersonal skills.
• Proactive, flexible, reliable, with excellent time management.
• Knowledge of the security industry.
• First-class customer service commitment.
• SIA license and PSS (CCTV) License required.
• Driving license and own transport preferred.
• Strong IT literacy and customer focus.
• Self-motivated, confident, enthusiastic.
• Well organized, detail-oriented.
• Flexible team player, capable of working independently.
• Effective in a busy, dynamic environment.
• Excellent communication skills.
• Committed to high-quality, professional service.
• Ability to prioritize and meet deadlines.
• Ability to inspire respect and work well with others.
• Proactive and responsible work attitude.

We’re proud to offer a great range of benefits including:

• 24/7 GP access for you and your immediate family.
• Mental health support and Life Event Counseling.
• Get Fit Programme, Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work app for discounts, resources, and support services.

For more information about ABM’s benefits, visit our careers page.

ABOUT US

ABM is one of the world’s largest providers of integrated facility services, committed to a cleaner, healthier, and more sustainable world. We provide essential services including cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission-critical solutions across various industries. In the UK, we service iconic sites with over 10,000 team members. For more information, visit our website.

ABM promotes diversity and inclusion and is proud to be a member of the Armed Forces Covenant Employer Recognition Scheme.