Dual Services Manager

ABM UK; Livingston; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in integrated facility services seeks a Dual Services Manager to oversee security, cleaning, and maintenance at Livingston Designer Outlet. The role requires strong leadership and communication skills, ensuring high service standards and compliance with regulations. Candidates should have significant experience in management and a focus on customer service. The position offers a comprehensive benefits package, including mental health support and GP access.

Benefits

24/7 GP access

Mental health support

Get Fit Programme

Financial and legal support services

Cycle to work scheme

Access to Perks at Work app

Qualifications

• Minimum 5 years’ experience in security and cleaning management.
• Valid SIA licenses desirable; candidates should work towards obtaining them.

Responsibilities

• Manage soft services at Livingston Designer Outlet according to company policies.
• Ensure security and cleaning teams exceed service level agreements and KPIs.
• Conduct daily audits of safety, security, and cleanliness.

Skills

Communication

Customer Service

IT Literacy

Leadership

Organizational Skills

Education

IOSH/NEBOSH Certification

Job description

ABM UK Livingston, Scotland, United Kingdom

Dual Services Manager

ABM UK Livingston, Scotland, United Kingdom

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SALARY: Competitive

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Overview of Job Description

You will be responsible for overseeing the daily operational delivery of security, maintenance, and cleaning services to meet the high standards expected by ABM and Livingston Designer Outlet management.

Location: Livingston Designer Outlet

Working Hours: 40 hours per week

Shift Pattern: 5 over 7

Salary: Competitive

If you require additional support or adjustments during the recruitment process, please contact our Recruitment Department at [e-mail]. We're here to help!

Main Duties & Responsibilities

• Manage soft services at Livingston Designer Outlet according to company policies and procedures.
• Line manage 2 direct reports; oversee security, cleaning, and maintenance teams to ensure compliance and high standards.
• Provide operational support to the Centre Management Team.
• Ensure security and cleaning teams exceed service level agreements and KPIs.
• Liaise with internal and external stakeholders as appropriate.
• Support training, H&S, development, and welfare programs for colleagues.
• Ensure all licenses and vetting for security teams are current and report on their status.
• Develop the team’s security skills and emergency response capabilities.
• Maintain high standards, adapt to operational needs, and suggest continuous improvements.
• Support service-related matters and contract issues with the business and client.
• Manage staff rosters, payroll, and staffing levels to ensure proper coverage.
• Conduct daily audits of safety, security, and cleanliness; report issues promptly.
• Manage recruitment, induction, training, and development of staff, ensuring high customer service standards.
• Monitor KPIs/SLA adherence and address non-compliance professionally.
• Perform quality audits on security requirements.
• Plan and implement training needs based on identified gaps.
• Prioritize incidents, communicate effectively, and maintain records.
• Ensure compliance with Data Protection Act and related regulations.
• Lead, motivate, and communicate effectively with the team.
• Conduct performance reviews, toolbox talks, and update team on objectives.
• Ensure staff are trained on their tasks and supervise night/PM activities.
• Oversee incident and accident reporting procedures.
• Follow up on HR-related cases and ensure policies are adhered to.
• Update assignment instructions and risk assessments regularly.
• Complete required paperwork and manage absence and return-to-work procedures.
• Ensure proper use and maintenance of equipment and chemicals, adhering to safety regulations.
• Maintain excellent relationships with all on-site parties, including retailers.
• Support energy reduction initiatives and share best practices with the client.
• Prepare monthly financial reports for the General Manager.
• Support the development of direct reports through reviews and training.
• Attend management meetings and KPI reviews.
• Perform any additional duties as required to meet client needs.

Essential Qualifications & Skills

• Valid SIA licenses (Security Guard, Door Supervisor, CCTV) desirable; candidates should work towards obtaining them if not held.
• Exceptional communication skills, both written and spoken.
• Minimum 5 years’ experience in security and cleaning management (desirable).
• IOSH/NEBOSH certification (desirable).
• Experience delivering high-standard security, cleaning, and associated services.
• Good IT literacy.
• Strong customer service focus, attention to detail, and understanding of mystery shopper standards.
• Self-motivated, confident, and enthusiastic.
• Flexible team player, adaptable to a dynamic environment.
• Excellent interpersonal and organizational skills.
• Ability to prioritize tasks and work independently.

Benefits

We offer a comprehensive range of benefits, including:

• 24/7 GP access for you and your immediate family.
• Mental health support and life event counseling.
• Get Fit Programme.
• Financial and legal support services.
• Cycle to work scheme.
• Access to Perks at Work app with discounts, gift cards, cashback, and resources on health, money, and work.

For more information about ABM's benefits, visit our careers page.

About Us

ABM is one of the world's largest providers of integrated facility services, committed to creating a cleaner, healthier, and more sustainable world. We provide essential services across various industries, including cleaning, engineering, security, and more. In the UK, we serve iconic sites with over 10,000 team members. For more details, visit www.abm.co.uk.

ABM promotes diversity and inclusion and is a proud member of the Armed Forces Covenant Employer Recognition Scheme.