DTS Technician

Transformationunitgm; Stockport; On-site; GBP 29,000 - 37,000; Full time

Job summary

A leading healthcare provider is seeking an IT Technician for their Stockport location. The role involves supporting around 6,500 NHS staff with desktop and mobile technology, focusing on problem-solving and maintaining high standards in IT service delivery. With a commitment to sustainability and diversity, this position offers full-time hours in a flexible working environment.

Benefits

27-33 days of annual leave plus bank holidays

Salary sacrifice schemes for lease cars and home electronics

Cycle to work scheme

Salary finance for loans and savings

Stockport Credit Union for local financial advice

Qualifications

• Experience in supporting desktop and mobile technologies.
• Knowledge of computer architecture and Windows operating systems.
• Ability to work without supervision.

Responsibilities

• Support and maintain end-user devices.
• Resolve IT incidents effectively.
• Ensure adherence to IT procedures and standards.

Skills

Problem Solving

Communication

Analytical Skills

Education

Higher Education Qualification in Computing/Engineering/Technical Discipline

Vocational IT Qualification

ITIL Foundation Certificate

Microsoft Certified Professional Certificate

Job description

Main area IT Grade Band 5 Contract Permanent: 37.5 Hours per week Hours Full time - 37.5 hours per week (Monday - Friday, flexible working available) Job ref 362-A-25-7088596

Employer Stockport NHS Foundation Trust Employer type NHS Site Beech House, Stepping Hill Hospital Town Stockport Salary £29,970 - £36,483 per annum Salary period Yearly Closing 01/07/2025 23:59

Band 5

Stockport NHS Foundation Trust

There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.

Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.

Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise: ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.

In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.

Greater Manchester Continuous Service Commitment

As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.

Our Values:

We Care

About each other

Our patients and their families

The communities we serve

The environment

We support them and deliver on their promises

We Respect

Each other

Our patients and their families

Our partners

We are kind and helpful, and we expect the same in return

Each other

Our patients and their families

Our partners

We act and learn from what we hear

Job overview

DTS Technician
Full Time - 37.50 hours per week

We are seeking an IT Technician to join our small but growing team of dedicated IT professionals. We support the delivery of
information technology to around 6,500 NHS staff working at Stepping Hill Hospital and over 30 sites in the Stockport community.

The successful candidate will have experience of supporting desktop and mobile technologies in the work place. You will have excellent problem
solving skills and an in-depth knowledge of computer architecture, windows operating systems, directory services and configuration management.

Operating as part of a small team, you must be able to work without supervision and be able to demonstrate very good communication skills.

Main duties of the job

A technical role with responsibility for the support and maintenance of end-user devices, ensuring that IT incidents are resolved effectively and that Trust employees are fully supported in obtaining maximum value from the Trusts information technologies.

IT Technicians work without supervision and must be effective team members. They must possess a high degree of initiative and innovative thinking.

The post holder will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met.

Working for our organisation

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• Cycle to work scheme
• Salary finance – for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union– for local financial advice

Detailed job description and main responsibilities

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

Person specification

Education & Qualifications

• A higher education qualification in a computing/engineering/technical discipline or relevant equivalent acquired experience combined with a vocational IT qualification
• ITIL Foundation Certificate (to be passed within 12 months of appointment)
• Microsoft Certified Professional Certificate

Knowledge

• A good knowledge of computer architecture, Windows operating systems and office applications
• Data Protection and software licensing principals
• Directory Services / Administration
• ITIL Problem & Incident Management
• ITIL Configuration Management

Experience

• Experience of supporting desktop technologies in a networked environment
• Experience of supporting the Windows operating system and standard office applications
• Experience of supporting mobile technologies
• Working with an ITIL based Service Desk System
• Administering network and email user accounts

Skills & Abilities

• Good written and verbal communication skills
• Excellent analytical and problem solving skills
• Work proactively and without supervision
• Communicate clearly and confidently with colleagues at all levels of ability and seniority
• Good time management

Applicants are encouraged to read the documents attached to this vacancy before applying, including the job description and person specification and the information for applicants which includes useful information to assist you in completing your application.

From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications. If you are interested in this post and wish to be considered, we strongly advise you to complete and submit your application as soon as possible.

Please note that all correspondence will be via your NHS Jobs account. Unfortunately we are not able to acknowledge each application. If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion. Please also note that Stockport NHS Foundation Trust are unable to refund Interview expenses or re-location costs.

Stockport NHS Foundation Trust is committed to promoting and championing a culture of diversity, fairness and equality for all applicants and employees. Applications are welcomed from all backgrounds and we strive to reflect the community we serve in our diverse workforce. Our "two tick" kite mark guarantees a candidate with a disability, who fulfills the essential criteria, an interview at the Trust. We can make reasonable adjustments, and offer support and advice in a variety of ways on request.

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