DTS Business Analyst

South Yorkshire Mayoral Combined Authority; Sheffield; Hybrid; GBP 39,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

Professional development

Flexible hours

Job summary

South Yorkshire Mayoral Combined Authority (SYMCA) in Sheffield is seeking a DTS Business Analyst to join the Digital & Technology Services team on a fixed-term 9-month contract with potential extension. You will translate business needs into effective solutions across major programmes, including Bus Franchising, while working in a hybrid setup.

The role emphasises collaboration with diverse teams, workshops, and shaping operating models to deliver improved services and smarter public outcomes

Qualifications

• Curiosity and analytical thinking with a focus on continuous improvement.
• Ability to navigate complexity and build relationships with stakeholders.
• Translation of business needs into practical solutions.
• Proactive problem solving and opportunity identification.
• Strong communication to present complex information clearly.

Responsibilities

• Influence the design of future services supporting Bus Franchising and transformation.
• Collaborate with stakeholders across customer services, transport operations, finance, data, digital and business change.
• Lead workshops, gather insights and convert challenges into practical solutions.
• Shape business processes, operating models and service designs to improve efficiency.
• Support testing, readiness and implementation activities to deliver programmes.

Skills

Proactive problem-solving

Influence stakeholders

Analytical thinking

Change & transformation

Communication skills

Tools

Workshop facilitation

Requirements gathering

Job description

DTS Business Analyst

Application Deadline: 1 November 2026

Department: Digital & Technology Services

Employment Type: Fixed Term - Full Time

Location: Sheffield Head Office

Reporting To: Rebecca Roe

Compensation: £39,153 - £41,772 / year

Description

• Hours: 37 hours per week (full time) Part time also considered


• Contract: Fixed Term – 9 months (with potential to extend)


• Salary: Grade 8 – £39,153 to £41,772


• Location: Sheffield (This is a hybrid role)

Help Shape the Future of South Yorkshire's Public Services and Transport Network

At the South Yorkshire Mayoral Combined Authority (SYMCA), we're delivering transformational change on a scale rarely seen in local government.

From introducing Bus Franchising across South Yorkshire by September 2027 to modernising digital services, improving customer experiences, harnessing the power of data and transforming how services are delivered, we're investing in technology and innovation to create a stronger, greener and fairer region.

We're looking for talented Business Analysts to join our Digital & Technology Services (DTS) team and play a pivotal role in some of the most exciting and complex programmes currently underway.

This is an opportunity to work at the centre of major transformation initiatives, helping shape how services operate, how technology is delivered and how customers experience public services across South Yorkshire. Your work won't just improve processes and systems, it will directly support services used by millions of people every year.

About the role

As a DTS Business Analyst, you'll act as the vital link between operational teams, stakeholders and technology specialists, ensuring business needs are understood, challenged and translated into effective solutions.

Working across major programmes such as Bus Franchising, you'll help define future operating models, improve services, support procurement and technology implementation projects, and ensure successful business change across the organisation.

You'll have the opportunity to:

• Influence the design of future services that will support South Yorkshire's Bus Franchising programme and wider organisational transformation.


• Work with stakeholders across customer services, transport operations, finance, data, digital and business change.


• Lead workshops, gather insights and turn complex challenges into practical solutions.


• Help shape business processes, operating models and service designs that improve efficiency and customer outcomes.


• Play a key role in ensuring programmes are successfully delivered through testing, readiness and implementation activities.

About you

Success in this role will come from a combination of curiosity, analytical thinking and a passion for continuous improvement. The ideal candidate will be able to navigate complexity, build strong relationships across a wide range of stakeholders and translate business needs into practical solutions that support organisational goals.

We're particularly interested in candidates who can demonstrate:

• A proactive approach to problem-solving and identifying opportunities for improvement.


• The ability to build credibility and influence stakeholders at all levels.


• Resilience and adaptability within fast-paced and evolving environments.


• A genuine interest in transformation, innovation and delivering positive organisational outcomes.


• Strong communication skills, with the ability to present complex information in a clear and engaging way.

Why Join SYMCA?

Few organisations can offer the opportunity to contribute to projects of this scale and significance whilst seeing the direct impact of your work on communities across an entire region.

At SYMCA, you'll be joining an organisation with ambitious plans, significant investment in digital and technology services, and a culture built around collaboration, integrity, ambition and accountability.

In return, you'll benefit from:

• The opportunity to help deliver one of the UK's most ambitious public transport transformation programmes.


• Meaningful work that supports the future of South Yorkshire.


• Flexible and hybrid working arrangements.


• A collaborative environment where ideas are encouraged and innovation is valued.


• Excellent opportunities for professional development and career progression.

Benefits

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

In addition to the above, some of our benefits include - Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part time colleagues.

Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in addition to your normal annual leave

Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.

Flexible Hours Scheme – Most roles within SYMCA work under the Flexi-Scheme which allows office-based employees’ flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time-off in the form of Flexi-Leave or banked Annual Leave.

Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle-to-Work schemes.

Training on the job - Support with upskilling skills through on-the-job training and qualifications

Professional Membership Fees – Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management.

Diversity at South Yorkshire Combined Mayoral Authority

Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements.

Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview.

If you require any reasonable adjustments throughout the process, please contact [e-mail] or include within your application form detailing the adjustment and how it will assist in managing any barriers.