DSAR Associate

LV=; Bournemouth; Presencial; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

26 days' holiday

Annual bonus

Cycle to work

Pension 14% match

Free parking

EAP

Descripción de la vacante

LV= Life and Pensions is recruiting for a DSAR Associate to join our Data Access team in Bournemouth. This permanent, office-based role entails handling Data Subject Access Requests and GDPR-related inquiries with confidentiality and accuracy, coordinating with stakeholders and maintaining high service standards.

You’ll need strong customer service, attention to detail and familiarity with DSAR processes; training will be provided to help you learn UK GDPR requirements and LV= policies.

Formación

• Experience in handling customer requests with accuracy and confidentiality.
• Familiarity with GDPR/Data Protection Act concepts is a plus.
• Strong communication and organisational skills required.

Responsabilidades

• Manage DSAR/GDPR requests in line with policies.
• Contact individuals to discuss requests and advise on options.
• Send updates via letters, calls, or emails.
• Coordinate with internal teams to gather information.

Conocimientos

Customer service

Communication

Attention to detail

GDPR knowledge

Data protection

Herramientas

Microsoft Outlook

Microsoft Excel

Word

Descripción del empleo

About The Role

We have a brilliant opportunity for an organised, customer-focused individual to join us in our friendly Data Access team as a DSAR Associate.

As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives – protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families, and finances.

Joining us means becoming part of a team that puts our members, customers, and advisers at the heart of everything we do.

We’re committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported, and valued – reflected in our recognition as one of the Financial Times UK’s Best Employers in 2025 and 2026.

We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=.

Within this varied role, you’ll combine your excellent customer service skills with coordinating, investigating, and accurately responding to Data Subject Access Requests (DSARs) and other GDPR-related requests and enquiries received, in line with LV= policies and UK regulations.

You’ll manage your workload effectively and always maintain the highest degree of confidentiality and professionalism.

This role is offered on a permanent basis.

While we can offer some flexibility, this is mainly an office-based role, in which you’d be working from our Bournemouth office five days per week for the first 3-6 months and then moving to 3 days minimum in the office.

Key Accountabilities

• Managing a caseload of DSAR and GDPR requests, in line with business policies.
• Contacting individuals by phone to initially discuss their requests, advising them accurately on what we can do to help them.
• Sending updates and outcomes via letters, calls, or emails.
• Liaising with relevant business areas to request information required to help with cases.
• Redacting data in line with data protection rules and regulations.
• Understanding and applying appropriate exemptions where applicable and confirming these clearly via customer correspondence.
• Identifying and escalating any concerns or breaches to the Data Protection Office.
• Ensuring data requests are dealt with securely, minimising the risk of breaches through interaction with Information Security and DPO.
• Managing, sorting and/or redirecting incoming post, and responding to emails.
• Supporting and guiding colleagues in other business areas with DSAR recognition, handling and regulations.
• Supporting the Data Protection Office when required with MI and other information.
• Building strong working relationships with internal stakeholders (Customer Experience, Sales Distribution, Product etc.).

About You

• Ideally have some knowledge of the UK GDPR legislation and the Data Protection Act 2018 or have experience of working within a role where GDPR was a high priority (desirable but not essential).
• Understand the DSAR process to ensure a smooth customer experience (desirable but not essential, provided there is a willingness to learn).
• Be able to handle sensitive, confidential information in line with the Data Protection Act and ICO guidelines.
• Consistently demonstrate excellent attention to detail and accurate data entry skills.
• Be a conscientious, trustworthy individual who will do the right thing for the business and customers.
• Possess excellent communication and listening skills.
• Be able to recognise vulnerable customers and ensure they are assisted appropriately.
• Comfortably work independently without continuous supervision, while also being a proactive and supportive team member.
• Demonstrate a good working knowledge of computer programmes such as Microsoft Outlook, Excel, Word and Adobe.
• Be able to deliver the results of your findings in a clear, concise manner, and be able to discuss the reasons behind each decision.
• Have prior experience processing DSARs (desirable but not essential).
• Have prior experience of using Respond and/or Dropbox (desirable but not essential).

Rewards & Benefits

At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:

• 26 days' holiday – which increases after two years’ service to 28 days (adjusted for shorter contracts)
• The opportunity to buy or sell up to five days’ holiday
• An annual bonus scheme based on company and personal performance
• Cycle to work scheme
• A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% subject to National Minimum Wage requirements
• Group Income Protection once you reach 5 years of service
• You’ll receive up to 20% discount on our life products for you and your immediate family
• Free parking is available on-site, offered on a first come first served basis
• Free tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
• Access to on-site Mental Health first aiders and our free, 24‑hour employee EAP helpline

Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold.

About Us

We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

Go on, bring your true self to LV=.