DS Cloud Operations Owner Dssmith · London · Cloud £68,296–£76,741 e 5d ago

Devopsroles; Greater London; Hybrid; GBP 90,000 - 125,000; Full time

Job summary

DS Smith is seeking a Cloud Operations Owner for AWS to shape the future of our cloud platforms across Europe. You will own operational performance, governance, and continuous improvement of AWS services, partnering with internal teams and providers.

Lead incident management, monitor SLAs and KPIs, drive improvements, and ensure governance across change, release, and security. Collaborate with Cloud, DevOps, Engineering and Security teams to support our digital transformation.

Qualifications

• Experience with AWS in enterprise or MSP environments.
• Strong communication and stakeholder management.
• Familiarity with ITIL and service governance.

Responsibilities

• Own AWS operations and be primary contact for AWS services.
• Lead incident management with internal and external partners.
• Monitor performance against SLAs and KPIs.
• Drive continuous improvement and operational excellence.
• Governance across incident, change, release, and transition processes.
• Conduct root cause analysis and preventative actions.

Skills

AWS operations

ITIL service mgmt

Incident management

Stakeholder management

DevOps practices

Tools

EC2

S3

RDS

VPC

CloudWatch

IAM

Job description

Cloud Operations Owner (AWS)

About the role

We are looking for an experienced Cloud Operations Owner (AWS) where you will have the chance to shape the future cloud operations of DS Smith, leading the operational performance, governance, and continuous improvement of our AWS cloud services. This is a highly visible role at the heart of our technology organisation, where you'll act as the operational owner for AWS services, partnering with internal teams and strategic service providers to deliver secure, reliable, and high-performing cloud platforms that support our business across Europe.

What you'll be doing

As our Cloud Operations Owner, you'll be responsible for ensuring our AWS services operate effectively, efficiently, and securely while driving continuous improvement across the cloud estate.

Key responsibilities include:

• Acting as the primary operational contact and escalation point for AWS services.




• Leading major incident management and driving timely resolution with internal and external partners.




• Monitoring and managing service performance against SLAs, KPIs, and operational targets.




• Driving continual service improvement initiatives and operational excellence programmes.




• Managing governance across incident, change, release, and transition processes.




• Conducting root cause analysis and implementing preventative measures.




• Overseeing AWS infrastructure operations across compute, storage, networking, and security services.




• Ensuring compliance with security, audit, and regulatory requirements.




• Working closely with Cloud, DevOps, Engineering, and Security teams to support business priorities and digital transformation initiatives.

What we're looking for

We're seeking a cloud operations professional who combines strong technical knowledge with exceptional service management and stakeholder engagement skills.

You’ll bring:

• Experience managing AWS cloud operations within enterprise or managed service environments.




• Strong knowledge of AWS technologies including EC2, S3, RDS, VPC, IAM, and CloudWatch.




• Experience working within ITIL-based service management frameworks.




• Proven vendor and partner management capability.




• Strong incident, problem, and change management experience.




• Excellent communication and stakeholder management skills.




• Knowledge of DevOps practices, CI/CD pipelines, and infrastructure automation.




• An understanding of cloud security, compliance, and FinOps principles.




• AWS certifications and relevant cloud qualifications would be advantageous.

Why join us?

At DS Smith, together with International Paper, we're redefining packaging for a changing world. With more than 60,000 colleagues worldwide, we're a leading provider of sustainable packaging solutions, creating innovative products that help our customers reduce waste, improve efficiency, and accelerate their sustainability ambitions. We're committed to building a diverse and inclusive workplace where everyone can thrive, contribute, and succeed. If you're excited by the opportunity to make an impact in a global organisation undergoing significant transformation, we'd love to hear from you.