Drone Pilot, Client Support Specialist

Jobtailor; Bristol; On-site; GBP 30,000 - 47,000; Full time

Job summary

Jobtailor in Bristol is seeking an experienced drone operations specialist to provide first-line support to clients using our drone systems and the Dhalion platform. You will troubleshoot issues, manage support tickets, and ensure timely updates to customers while maintaining safety and compliance.

You will fly commercial inspections, contribute to R&D testing, and train pilots and clients, drawing on NQE and GWO qualifications, and you will travel for deployments as needed.

Qualifications

• Proven experience in drone operations and client support
• Certified UAV pilot with NQE or equivalent
• Experience with H&S and Operations Manual compliance
• Comfortable explaining technical issues to non-technical clients
• Experience training pilots or clients

Responsibilities

• Provide first-line technical support to clients using drone systems and Dhalion platform
• Troubleshoot client queries related to drone operations, data upload and processing, and reporting
• Track support queries through to resolution and keep clients updated
• Feed customer and product feedback into the product roadmap
• Fly commercial drone inspection missions as part of the Ops team
• Maintain CAA compliance and H&S standards on deployments
• Support R&D testing of new drone hardware and software
• Act as a trainer: mentor pilots and clients on systems and procedures

Skills

Drone operations

Technical support

Client-facing

Training & mentoring

H&S management

Communication skills

Rapport building

Wind turbine knowledge

Education

NQE Qualification

GWO Certificates

Full UK or EU Driving Licence

Tools

Dhalion Platform

Drone Systems

Job description

• Provide first-line (level 1) technical support to clients using our drone systems and the Dhalion platform
• Troubleshoot client queries relating to drone operations, data upload and processing, and reporting
• Track and manage support queries through to resolution, and keep clients updated
• Feed customer and product feedback back into the product roadmap
• Fly commercial drone inspection missions, primarily on wind turbine blades and other large assets, as part of the Ops team
• Maintain CAA compliance, Operations Manual standards and H&S practice across deployments
• Support R&D testing of new drone hardware and software
• Act as a trainer: train and mentor other pilots on our systems and procedures

Requirements

• Certified UAV pilot (NQE qualification or equivalent), with 2+ years of commercial drone flying experience
• Experience in a client-facing role, with the ability to build rapport, manage expectations and communicate clearly across a range of stakeholders
• Strong interpersonal skills and confidence interacting with and supporting clients
• Comfortable with H&S management and Operations Manual compliance on deployments
• Full UK or EU driving licence
• UK or EU right to work
• Willing to travel for deployments and client training, with reasonable notice
• Experience flying around wind turbines or other large assets
• GWO certificates (Working at Heights, Fire, First Aid) or Authorised Technician qualification
• Experience training or mentoring pilots, technicians or clients
• Experience processing or interpreting drone inspection data and defect detection
• Wind Turbine Safety Rules (WTSR) knowledge
• Experience in a technical or customer support role, comfortable explaining technical issues to non-technical clients
• Other European language skills
• Experience designing, assembling or maintaining drones

Core Competencies

Demonstrates expertise as a Certified UAV Pilot with extensive experience in commercial drone operations, client support, and compliance with H&S management and Operations Manual standards. Proficient in training and mentoring others while effectively communicating technical information to diverse stakeholders.

Highest-signal resume keywords

• Certified UAV Pilot
• Commercial Drone Flying Experience
• Client-Facing Role Experience
• GWO Certificates
• Wind Turbine Safety Rules Knowledge

ATS Optimization Keywords

Hard Skills

• Drone Operations
• Data Upload and Processing
• Defect Detection
• Technical Support
• Drone Inspection
• Designing Drones
• Assembling Drones
• Maintaining Drones
• Training and Mentoring
• H&S Management

Soft Skills

• Interpersonal Skills
• Communication Skills
• Rapport Building
• Expectation Management
• Confidence

Certifications & Qualifications

• NQE Qualification
• GWO Certificates
• Full UK or EU Driving Licence

Industry Keywords

• CAA Compliance
• Operations Manual Standards
• Wind Turbine Inspection
• Client Training
• European Language Skills

Tools & Technologies

• Dhalion Platform
• Drone Systems