DriveSafe Senior Business Support Officer – TfGM

British Deaf News; Manchester; On-site; GBP 36,000 - 41,000; Full time

Benefits offered by this job

28 days holiday per year

Hybrid working options

Free travel within Greater Manchester

LG Pension Scheme

Professional fees reimbursement

Employee wellbeing support

Job summary

TfGM DriveSafe is seeking a Senior Business Support Officer to monitor demand, manage course availability and trainer allocations, and use data analysis to identify patterns. You will liaise with stakeholders and provide technical support to Deaf clients and trainers alike.

The role offers a permanent position with a salary in the £36k–£41k range, with flexible/hybrid working options and opportunities to collaborate across teams.

Qualifications

• Educated to at least A level or equivalent.
• BSL level 3 or equivalent is required.
• Strong data analysis and administrative skills essential.

Responsibilities

• Monitor and analyse DriveSafe client demand.
• Manage DriveSafe course availability and trainer allocations.
• Analyse booking patterns and arrange course venues.
• Liaise with internal and external stakeholders and provide technical help.

Skills

Data analysis

Organisational skills

Communication

Stakeholder engagement

Administrative support

Education

A level

BSL level 3

Tools

Spreadsheet software

Video conferencing apps

Social media platforms

Job description

Home DriveSafe Senior Business Support Officer - TfGM

DriveSafe Senior Business Support Officer – TfGM

Job reference: 001655

Department: Control & Operations

Location: TfGM Greater Manchester (Piccadilly Place)

Contract type: Permanent

Division: DriveSafe

Are you fluent in British Sign Language (BSL)?

Do you have a passion for equality and diversity? Do you thrive on supporting others to succeed? Do you have a logical mind to problem solve? Are you seeking a new opportunity where you can apply your analytical and organisational skills to contribute to helping make the roads of Greater Manchester safer?

As a Senior Business Support Officer, you will monitor and analyse DriveSafe client demand, manage DriveSafe course availability, manage Trainer course allocation, and use your data analysis skills to identify booking patterns, arrange course venues and liaise with our stakeholders both internally and externally.

For more info see Job Profile below.

Who are we?

DriveSafe is a key partner of Safer Roads Greater Manchester, a multi-agency partnership committed to Vision Zero – a strategy to eliminate all traffic fatalities and life-changing injuries, while increasing safe, healthy and equitable mobility for all.

We are responsible for delivering the National Driver Offender Retraining Scheme (NDORS), such as Speed Awareness Courses, on behalf of Greater Manchester Police.

This is a busy and exciting time for DriveSafe as our online and venue driver retraining courses develop. This opportunity will allow you to be involved in ensuring we meet client demand and help shape the future of DriveSafe and the delivery of our courses.

What you’ll bring

Using your expertise in BSL, you will promote DriveSafe amongst the Deaf communities, raising their awareness of the availability of NDORS courses delivered in BSL. You will support Deaf clients through their DriveSafe journey and be a source of technical help for both Deaf clients and trainers alike.

You will have experience of using multiple software systems, video communication apps, social media channels and be able to analyse complex spreadsheet data and provide solutions. You will also have experience of engaging and communicating with stakeholders with a range of requirements and have excellent communication skills. You’ll also provide a range of administrative support to DriveSafe managers and will be educated to at least ‘A’ level, BSL level 3 or equivalent.

What you do and how you do it is important – whatever type of role you work in at TfGM – and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt .

What we can offer you

This is a permanent role and comes with a salary of £36,093 – £41,161 per annum depending on experience, working with supportive colleagues and opportunities to collaborate across teams.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process.

Our benefits include:

• 28 days holiday per annum (plus bank holidays)
• Flexible and hybrid working options to promote and support a good work/life balance
• Free bus travel within Greater Manchester and free rail or Metrolink travel to and from work within the Greater Manchester boundary.
• Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions
• Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role
• We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required

What’s next?

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here .

Please note we may close the advert early if we receive a high volume of applications.