Drives and PLC Technical and Application Support Engineer

USTBC ABB Installation Products Inc.; England; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid

Private medical cover

Generous bonus scheme

25 days annual leave + bank holidays

Job summary

ABB Motion in the United Kingdom is seeking a Technical Support professional to provide technical and application support for ABB drives to partners, customers and the sales team. You will help deliver high-value solutions, stay current with product features, and collaborate with factories and OEM hubs to meet customer requirements.

The role emphasizes problem-solving, hands-on demonstrations, and on-site support, with a hybrid work model and opportunities to grow within a global leader in

Qualifications

• Strong customer focus and problem-solving skills.
• Experience in technical and application support in OEM markets and related customer applications.
• Motion control/servo experience preferred.
• Ability to communicate and collaborate across the business, factory teams and support functions.
• Qualifications in electrical engineering or related discipline preferred.
• Knowledge of variable speed drive systems.

Responsibilities

• Provides technical support to partners, customers and colleagues on the ABB drives portfolio.
• Delivers timely technical and applications support to customer enquiries.
• Supports delivery and implementation of technically appropriate solutions.
• Stays updated on new product features and market requirements with experts.
• Collaborates with drives factories, OEM hubs and support functions.
• Conducts product demonstrations and presentations to show value of ABB drives.
• Provides project, on-site support, training, and maintenance.
• Complies with ABB Integrity and ethics programs and relevant training.

Skills

Customer focus

Problem solving

Technical support

Electrical engineering background

Drives and PLC knowledge

Motion control experience

UK driving licence

Education

Electrical engineering or related discipline

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Technical Support Team Leader

In this role, you will have the opportunity to provide technical and application support to partners, customers and the sales organisation. You will contribute to customer satisfaction, delivering a superior customer experience being part of the Technical & Applications Support team within the Technical function for the UK drives business. This role supports the sales organisation by adapting the drives portfolio and technology with customer applications to meet specific requirements.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What's in it for you?

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Work model: hybrid

Your Role and Responsibilities

• Provides technical support to partners, customers and colleagues on the ABB drives portfolio
• Displays a clear sense of urgency towards customer enquiries and the delivery of technical and applications support
• Supports in the delivery and implementation of the most technically appropriate and value-added solutions for relevant customers and applications
• Works with experts to stay updated on new product features and customer and market requirements
• Collaborates with the drives factories, OEM hubs and relevant support functions
• Conducts product demonstrations and presentations to showcase the value and benefits of the ABB drives portfolio
• Provides project support, on-site support, assistance and maintenance and delivery of technical training
• Complies with ABB Integrity and ethics programs and completes relevant training

Qualifications for the Role

• Strong customer focus and problem-solving skills
• Experience in Technical and application support, working in OEM markets and related customer applications Motion control / servo experience preferable
• Ability to communicate and collaborate effectively across the local business, factory teams and supporting functions
• Qualifications in electrical engineering or related discipline preferred
• Knowledge and proven experience in variable speed drive systems
• several years proven background in Drives and PLC technical and application support
• Passionate about technology, innovation, sustainability and energy efficiency
• Holder of a full UK driving licence

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Hybrid
• Private medical cover
• Generous bonus scheme

More about us

ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors.

Run What Runs the World. #RunwithABB

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?