Drivers - Passenger Transport & Dial a Ride

Hertfordshire County Council; England; On-site; GBP 17,991 - 18,266; Full time

Job summary

Hertfordshire County Council is seeking a Driver for Passenger Transport to provide a friendly, reliable door-to-door service for elderly and disabled residents across various locations in Hertfordshire. The role involves ensuring passenger safety and comfort during transport, conducting vehicle safety checks, and following scheduled routes professionally.

The ideal candidate will hold a full D1 driving license and possess strong communication skills. Experience working with vulnerable adults is essential. This permanent position offers a starting salary of £13.06 per hour.

Qualifications

• Full, unrestricted D1 driving licence and experience driving both manual and automatic vehicles.
• Experience or strong ability to work with vulnerable adults and people with disabilities.
• Strong communication and interpersonal skills.

Responsibilities

• Collect passengers safely from their homes and transport them to day centres or community locations.
• Monitor passenger wellbeing and communicate concerns.
• Complete essential vehicle safety checks.

Skills

Driving experience with D1 license

Communication skills

Reliability and punctuality

Basic cash-handling skills

Ability to assist passengers

Job description

Job Introduction

Driver – Passenger Transport/Dial a Ride. Starting salary £13.06 per hour progressing to £13.26. Hours: 37 per week. Location: various locations in Hertfordshire. Contract type: Permanent/Variable. Directorate: Growth & Environment.

Responsibilities include collecting passengers safely from their homes and transporting them to day centres or community locations with professionalism and care. Assist passengers with mobility, boarding, and use of ramps or lifts. Monitor passenger wellbeing and communicate concerns. Complete essential vehicle safety checks to keep the vehicle clean, safe, and road‑ready. Return passengers home at the end of each journey with the same level of care. Drive accessible minibus vehicles and follow scheduled routes while maintaining safety and professionalism. Provide a friendly, reliable door‑to‑door transport service for elderly and disabled residents. Record and report vehicle defects, collect and deposit passenger fares, and keep accurate journey records. Promptly report incidents or hazards to the duty manager.

Essential Criteria

• Full, unrestricted D1 driving licence and experience driving both manual and automatic vehicles.
• Experience or strong ability to work with vulnerable adults and people with disabilities, including mobility or health needs.
• Strong communication and interpersonal skills to liaise with service users and professionals.
• Reliable, punctual, able to work independently and follow scheduled routes.
• Awareness of safeguarding and duty of care, able to observe, respond to, and report concerns about passenger wellbeing.
• Ability to carry out daily vehicle safety checks, maintain cleanliness, safety equipment, and report defects.
• Basic cash‑handling skills for taking payments and recording transactions.
• Physically fit to assist passengers safely, including supporting mobility and handling equipment.
• Confidence as a safe driver with an empathetic and professional approach.
• Willingness to undertake mandatory training, including moving & handling, disability awareness, safeguarding, and first aid.
• Driving assessment required.

Additional Information

Disability Confident: This role guarantees an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding: The post requires a Disclosure & Barring Service (DBS) check.

Driving Required: You must be able to drive and travel within Hertfordshire, either by your own vehicle or a company car.

English Fluency: You must be able to converse in accurate spoken English with the public. Where a signed language is used, a sign language interpreter who speaks English must be provided.

Job profile: This role is within the Operational Services level 4 job profile.

Candidates must have established proof of right to work in the UK and are not eligible for sponsorship.