Driver Operative ( Community Services)

Civic Recruitment Limited; Epsom; On-site; GBP 32,000 - 33,000; Full time

Job summary

Civic Recruitment Limited is hiring a Community Services Driver Operative in Epsom for a two-month contract with a Local Authority. The role involves transporting residents via the Transport from Home Service and delivering meals through the Meals at Home Service, with a focus on safety, wellbeing and dignity.

Hours are 36 per week, rate £17.41 per hour, and the post includes full training, safeguarding provisions, and a strong emphasis on customer care and professional conduct.

Qualifications

• Experience in community support, social care or customer service.
• Experience driving professionally and transporting vulnerable residents.
• Experience with wheelchair-accessible vehicles and home-delivery roles.
• Ability to work independently and manage time.
• Comply with safeguarding, health and safety, and data protection policies.

Responsibilities

• Transport residents to/from designated locations using accessible vehicles.
• Assist passengers with boarding and securing mobility equipment.
• Conduct vehicle safety checks and report defects.
• Deliver meals to residents in a timely, hygienic manner.
• Provide person-centred support and maintain professional boundaries.

Skills

Good literacy and numeracy

Strong communication and interpersonal

Flexible working

Customer care understanding

Safeguarding adults training

Customer-focused

Reliable and punctual

Team player

Education

Health and Social Care qualification

Tools

Driving Licence with D1 entitlement

Job description

Epsom, United Kingdom | Posted on 14/07/2026

Job Description

2 months contract with a Local Authority

Job Title: Community Services Driver Operative

Job Purpose

To support the delivery of community-based services byproviding safe, reliable, and person-centred transport for residents throughthe Transport from Home Service and by delivering meals through the Mealsat Home Service. The role is essential in ensuring residents receive timelysupport, maintain independence, and access services that enhance theirwellbeing. The post holder will act as a key point of contact for serviceusers, promoting dignity, respect, and excellent customer service at all times.

Key Responsibilities

Transport Services

• Safelytransport residents to and from designated locations using accessiblevehicles.
  
• Assistpassengers with boarding, disembarking, and securing mobility equipmentwhere required.
  
• Conductvehicle safety checks before and after use and report any defectspromptly.
  
• Ensureall journeys are completed safely, efficiently, and in accordance withservice schedules.
  
• Maintainaccurate transport records and comply with relevant transport regulations.
  

Meals at Home Service

• Delivermeals to residents in a timely and professional manner.
  
• Ensurefood is transported and delivered in accordance with health and safety andfood hygiene standards.
  
• Reportany concerns regarding service users' wellbeing, welfare, or safeguardingissues to the appropriate manager.
  

Customer Support

• Buildpositive relationships with residents, families, carers, and colleagues.
  
• Providea person-centred service that respects individual needs, preferences, anddignity.
  
• Offersupport and reassurance to vulnerable residents while maintainingprofessional boundaries.
  
• Actas an ambassador for the service, providing excellent customer care at alltimes.
  

General Duties

• Workindependently and as part of a team to ensure the effective deliveryofservices.
  
• Managedaily schedules and workloads efficiently to meet service demands.
  
• Attendmandatory training and development activities.
  
• Complywith organisational policies, including safeguarding, health and safety,data protection, and equality and diversity requirements.
  
• Undertakeany other duties appropriate to the role.
  

Experience

• Experienceworking within community support, social care, customer service, orsimilar public-facing services.
  
• Experiencedriving vehicles in a professional capacity.
  
• Experienceproviding support to vulnerable adults, older people, or individuals withadditional needs.
  
• Demonstrableability to work independently and manage time effectively.
  
• Experienceoperating accessible or wheelchair-accessible vehicles.
  
• Experiencewithin transport, domiciliary care, community services, or meal deliveryservices.
  
• Experiencecompleting basic records and administrative documentation.
  

Qualifications and Skills

• FullUK Driving Licence with entitlement to drive vehicles up to D1 category (or willingness/ability to meet licensing requirements where applicable).
  
• Goodliteracy and numeracy skills.
  
• Strongcommunication and interpersonal skills.
  
• Abilityto work flexibly and respond to changing service needs.
  
• Understandingof customer care and person-centred service delivery.
  
• SafeguardingAdults training.
  
• Relevantqualification in Health and Social Care, Community Support, or a relatedfield.
  

Personal Attributes

• Caring,compassionate, and professional approach.
  
• Reliable,punctual, and highly organised.
  
• Abilityto remain calm under pressure and solve problems effectively.
  
• Commitmentto promoting independence, dignity, and wellbeing for residents.
  
• Positiveteam player with a strong customer-focused attitude.
  

Additional Information

Hours: 36 hours per week

Rate of Pay: Limited/Umbrella - £17.41per hour

Contract Type: Temporary/Agency (LimitedCompany or Umbrella basis)

Training: Full training will be provided

Driving Requirement: Full UK DrivingLicence with D1 entitlement required

Working Environment: Community-based roleinvolving resident transport services and home meal deliveries.