Driver/Porter - LGV-HGV - Class 2 Driver - Horsham

Pickfords Move Management Ltd; Horsham; On-site; GBP 32,000 - 38,000; Full time

Job summary

Pickfords Move Management Ltd is seeking a capable individual to deliver exceptional customer service while showing leadership, flexibility and conscientiousness. The role includes managing a regional branch in the Manager’s absence and ensuring compliance with company procedures, safety and discipline of staff.

Candidates should have LGV/C+E, Driver CPC, and Supervisory training, with a strong background in moving services and high standards of service delivery.

Qualifications

• GCSE Mathematics and English or equivalent standard desirable.
• Candidate will obtain valid LGV (category C or C+E).
• Candidate will obtain valid Drivers CPC Certificate.
• Compliant with established legal tachograph procedures and Attended Basic Practical Course and passed assessment.
• Attended Advanced Packing Skills Course and passes assessment.
• Attended Supervisory/Team Leader Skills Course and passed assessment.
• Attended Customer Service training (as available) and Attended Introduction to Management training (as available).
• Attended Health & Safety/Risk Assessment training (as available). and Attended FLT training, where applicable.

Responsibilities

• Deliver superior customer service and lead by example.
• Manage a Regional Branch in the Manager’s absence.
• Ensure adherence to company instructions, standards, discipline and safety.

Skills

Customer service

Team leadership

Plan interpretation

O Licence compliance

Driving record

Moving industry experience

Education

LGV license (Cat C/C+E)

Driver CPC

Health & Safety training

Supervisory/Team Leader Training

Job description

JOB PURPOSE:

A self-motivated person capable of delivering superior customer service by demonstrating a high degree of leadership, flexibility and a conscientious approach to getting the job done. There is a requirement for the jobholder to manage a Regional Branch in the Manager’s absence. The jobholder will be fully conversant with and conform to company procedures and will ensure company instructions, standards of discipline, workmanship and safety of themselves and the workers under their direct control are maintained at all times.

EDUCATION & TRAINING

• Literate and numerate.
• GCSE Mathematics and English or equivalent standard desirable.
• Candidate will obtain valid LGV (category C or C+E).
• Candidate will obtain valid Drivers CPC Certificate.
• Compliant with established legal tachograph procedures and Attended Basic Practical Course and passed assessment.
• Attended Advanced Packing Skills Course and passes assessment.
• Attended Supervisory/Team Leader Skills Course and passed assessment.
• Attended Customer Service training (as available) and Attended Introduction to Management training (as available).
• Attended Health & Safety/Risk Assessment training (as available). andAttended FLT training, where applicable.

KNOWLEDGE & EXPERIENCE

• Handling customers to a superior level of service delivery.
• Directing and controlling team members, liaising directly with customers and Good geographic knowledge of UK.
• Knowledge of working time directive.
• Ensuring Company instructions and standards of discipline, workmanship and safety (including accident reporting) are maintained at all times.
• Advanced supervisory and team leadership/motivated skills.
• Ability to work from plans/drawings and instruct staff accordingly.
• Knowledge and compliance of ‘O’ License regulations and working time directive.
• Knowledge and experience of office and commercial work.
• Knowledge and experience of implementing Health & Safety Regulations and conducting Risk Assessments and Experience of on job coaching of all branch staff.

SKILLS & PERSONAL ATTRIBUTES

• High personal & professional standards.
• Excellent customer service skills with a cooperative attitude.
• Superior driving record.
• Have the necessary experience in the moving industry.
• Have a clean disciplinary record for the previous 12 months.
• High degree of problem solving.
• Willingness to work away from home for periods of time and some weekends as directed.
• Ability to make appropriate business decisions unsupervised in the Company’s and customer’s best interests.
• Be able to brief and debrief move teams and take any necessary action.
• When not otherwise directed, be able and willing to complete the duties and responsibilities of the Move Controller.

Location

Aylesbury, Bristol, Cambridge,, Edinburgh, Horsham, Northampton, Poole, Wallingford, Watford, Wembley.