Driver Mate / Porter

Ethero; East Staffordshire; On-site; GBP 18,000 - 27,000; Full time

Benefits offered by this job

Free parking

Canteen on site

Full training

Overtime opportunities

PPE

Job summary

Ethero is seeking a Porter/Driver Mate in Burton on Trent, working Tue–Sat with early starts. You will handle customer deliveries, load vehicles, and ensure each delivery meets quality standards while staying courteous and professional.

On-site role with on-the-job training, free parking, and on-site canteen. Competitive hourly pay (£13.20 to £19.81 after 48 hours), with overtime opportunities and PPE provided.

Qualifications

• Excellent communication skills face to face and on the phone.
• Ability to build rapport with customers and resolve queries at delivery.
• Reliable timekeeping and flexible to shifts.

Responsibilities

• Deal with customer queries politely until satisfaction.
• Ensure deliveries reach customers in excellent condition.
• Keep customers informed of estimated delivery times and issues.
• Assist in loading vehicles as required.
• Confirm customer happiness before leaving premises.
• Follow all instructions, training, and quality standards.
• Report faults, hazards, or concerns with equipment or systems.

Skills

Customer service

Communication

Timekeeping

Problem solving

Flexibility

Job description

Porter/Drriver Mate

Location:Burton on Trent

Job Type: Temporary/On going

Warehouse Environment

Role

• To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied
• Ensure the customer promptly receives their deliveries in excellent condition every time
• Ensure that customers are kept informed of their estimated time of delivery and where issues occur the customer is kept informed at all times
• Assist in the loading of vehicles as and when required
• Ensure the customer is happy with their delivery before leaving the customer's premises
• Follow all relevant instructions, training, and quality standards
• Use equipment, materials, and systems correctly and report any faults, hazards, or concerns promptly

Pay: £13.20 per hour; After 48 hours £19.81; Unsociable hours £16.51

Any lawful deductions will be explained clearly before engagement. Statutory deductions such as Tax, National Insurance, and pension contributions (where applicable) will apply.

Working Pattern

• Days: Tuesday to Saturday
• Hours: start between 5:30 and 7:00 to finish (return to site)
• Breaks: 30 minutes unpaid break

Candidate Requirements

• Excellent communication skills both face to face and on the phone
• Ability to build rapport with customers
• Problem Solver - Working to resolve customer problems at the point of delivery
• Takes pride in delivering exceptional customer service
• Be flexible in relation to shifts and duties with excellent timekeeping
• Be smartly presented at all times and have excellent customer service skills and be detail focused

Essential: Ability to follow instructions, work safely, and meet the standards required for the role.

Desirable: Customer Service Experience

Benefits / Additional Information

• Free parking on site
• Canteen and catering on site
• Full Ttraining is offered
• Overtime opportunities
• PPE

We will ask for evidence of your right to work in the UK and any applicable qualifications or licences needed for the role. If you need any reasonable adjustments during the recruitment process, please let us know. We welcome applications from all suitably qualified individuals and comply with the Equality Act 2010.