Drive Service Manager

RISE Mutual CIC; Northampton; On-site; GBP 37,000 - 42,000; Part time

Job summary

RISE Mutual CIC is expanding the DRIVE service in Northamptonshire. The Service Manager will lead multi-agency collaboration, oversee Case Managers, and ensure safeguarding and data governance. You will drive performance, supervision, and annual appraisals while reporting to the Project Director.

This role requires senior leadership, experience in domestic abuse interventions, and a strong ability to work across agencies to deliver effective, safe services for service users.

Qualifications

• Experience managing staff.
• Sound knowledge and understanding of Domestic Abuse work.
• Experience of managing performance and improving team/unit performance.
• Ability to review and analyse data and apply problem solving skills to improve performance.
• Experience of working effectively across organisational boundaries.
• Experience of managing successful projects.
• Sound knowledge of the principles of Equal Opportunities, anti-discriminatory practice and valuing diversity.
• Excellent communication skills - written, verbal and presentation.
• Experience of managing budgets.
• A strong understanding and experience of risk management.
• Experience and knowledge of multi-agency liaison risk management.
• Experience of working with Families, Children and Service Users.
• An Enhanced DBS Check is required for this role.

Responsibilities

• Mobilise the expansion project across Northamptonshire in collaboration with the Drive Central Team and DRIVE Northants staff.
• Provide monthly Case Management Supervision to Case Managers and promote wellbeing and professional development.
• Conduct annual appraisals and regular supervision reviews, addressing poor performance and welfare issues.
• Ensure safeguarding training is up to date and that training from RESPECT and other partners is completed.
• Use the Drive case management system to record data for evaluation, performance management and learning.
• Represent the service at local and national events and deliver training in partnership with the Project Director.
• Develop links with other agencies, participate in panels and working groups, and share best practice with other Drive Service Managers.
• Monitor compliance with GDPR, Data Protection Acts and related policies; maintain accurate, secure audit trails of communications.
• Prepare routine performance reports for the Project Director, funders and stakeholders.

Skills

Staff management

Risk management

Multi-agency liaison

Data analysis

Excellent communication

Project management

Equality & diversity

Budget management

Safeguarding

Team development

Leadership

Tools

Drive case management system

GDPR compliance

Job description

Statement of the main areas of responsibility The DRIVE Service Manager will be responsible for mobilising the expansion project across Northamptonshire, working closely with the Drive Central Team. The DRIVE Northants Team (Case Managers and Advance Practitioner) will develop and co-ordinate an individual, multi-modal intervention plan for each Service User, which will incorporate support and/or disruption strategies; a pro-active approach to Service User engagement and commitment to working towards attitudinal and behavioural change, whilst keeping the victim's safety central to any interventions implemented. The Service Manager will seek to ensure this role is carried out fairly and take organisational responsibility for risk. The DRIVE Service Manager will work collaboratively with the wider London DRIVE Team, and line manage DRIVE Northants Case Managers and Co-ordinators. Management and Development: Provide each Case Managers with monthly Case Management Supervision. As part of the monthly Case management supervision process, Case Managers should be given the opportunity to discuss Service User cases; exploring concerns, reviewing assessment decisions and developing a collaborative individual intervention plan. Ensure that the service is managed in accordance with its governing documents from the DRIVE case management manual. Provide annual appraisal and regular support and supervision reviews to ensure that great performance is recognised; and that poor performance, and welfare issues affecting performance, are addressed. Offering Clinical Supervision as necessary. Support, manage and develop Case Managers, promoting wellbeing and growth within their roles. Ensure Case Managers maintain safeguarding training up to date in line with local protocols. Ensure Case Managers attend all training delivered by RESPECT and other relevant training. Ensure that all safeguarding and critical incidents are reported in a timely manner following the appropriate protocols. Management and Performance: Provide routine reports to the Project Director, funders and stakeholders so that they can assess the overall performance of the service. To ensure that the required data is recorded on the Drive case management system, so that the evaluation, performance management and service learning is maximised. Represent the service at local and national events; deliver training and presentations as appropriate in partnership with the Project Director. Contribute to the learning from the Drive Pilot through service reviews, working with the Drive Evaluators, supporting the Drive Partnership in addressing implementation and ongoing delivery Strategic Management Develop and maintain links with other agencies, both as an individual and as a service; developing protocols, referral procedures, skills sharing and joint working with external partners as appropriate. Attend and partake the Domestic Abuse Perpetrator Panel (DAPP) and MARAC meetings. Develop and maintain effective links with other agencies, attending strategic and operational working groups as appropriate. Demonstrate a proactive approach to resolving barriers to achieving the Drive objectives with other professionals and services. Share best practice with other Drive Service Managers to further develop the role and the Drive project in general. Work with the Director, Practice Adviser, Steering Group and Drive Project Evaluators to maximise learning from the pilot sites and modify the model according to findings from data on what is proving effective. Develop and share ideas for service innovation, exploring options for implementation locally and informing the potential for national roll-out on conclusion of the pilot phase. Recording and administrative tasks: Supervision sessions will be recorded on the Case Management Supervision pro-forma, and form part of the quality assurance and staff support and supervision processes as well as informing the personal and professional development of the Team leader Case Manager. Ensure that Team Leader and Case Managers' files and records are accurate and complete, submitted at the appropriate data collection milestones and that both are kept and are in compliance with General Data Protection Regulations 2018 (GDPR), the UK Data Protection Act 2018 and meet IMR (Internal Management Report for Domestic Homicide Reviews DHR) recording standards. Maintain an accurate and secure audit trail of all relevant communication in compliance with GDPR 2018. Support Case Managers to use the Drive Project electronic case management system accurately and consistently for all their work. General tasks: Be a strong advocate for RISE delivery, representing RISE and its strategic direction at key stakeholder events. Attend management meetings as directed by line manager. Confidentiality and Information Security Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE's Privacy, IT and Data protection policies, and that of our partners where relevant. Comply with security measures in accordance with RISE policies and our partner's E-mail and Internet use. Safeguarding Children and Vulnerable Adults RISE is committed to keeping children and vulnerable adults safe. Post holders with direct service user contact are responsible for promoting and safeguarding the welfare of children and vulnerable adults s/he is responsible for or comes into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role. Other duties

• Undertake other duties as may be required which are commensurate with the grade and nature of the post.
• Cover for other management posts as appropriate.
• Evidence of sound strategic thinking
• Experience managing staff
• Sound knowledge and understanding of Domestic Abuse work and Rehabilitative Interventions.
• Experience of managing performance and a track record of improving team/unit performance
• Ability to review and analyse data and apply problem solving skills to improve performance
• Experience of working effectively across organisational boundaries
• Experience of managing successful projects
• Sound knowledge of the principles of Equal Opportunities, anti-discriminatory practice and valuing diversity
• Excellent communication skills - written, verbal and presentation
• Experience of managing budgets
• A strong understanding and experience of risk management
• Experience and knowledge of multi-agency liaison risk management.
• Experience of working with both Families, Children and Service Users.
• An Enhanced DBS Check is required for this role.

RISE strives for a world where people can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people, are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE's programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people, including children and young people, can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community. DRIVE aims to reduce the number of adult and child victims of domestic abusive by disrupting and changing perpetrator behaviour and maintain effective risk management of high risk, high harm perpetrators. DRIVE is currently being expanded into Northamptonshire. The RESPECT, Safe Lives, Social Finance-led project sees RISE collaborate with Northants, statutory agencies such as the police, probation service and children's social care and local specialist agencies to challenge the behaviour of high-risk perpetrators of domestic abuse. The focus of DRIVE is to hold the perpetrators to account, rather than expecting punitive measures of uprooting the victim and children from their family, community and schools to be the solution; thereby allowing the perpetrator to move from one victim to the next.

£37,000 - £42,000 per year Part-time (4 days a week) Contract (2 years) Justice

• Social Welfare