Door Supervisor

Scotsman; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading hospitality group as a Door Supervisor in a vibrant environment. In this role, you'll be the first point of contact for guests, ensuring a safe and welcoming atmosphere while managing access and handling security issues. With a focus on exceptional customer service, you'll utilize your skills to diffuse tense situations and maintain order. Enjoy a range of benefits, including electronic tips, flexible pay options, and discounts across venues. If you're dedicated and confident, this is the perfect opportunity for you.

Benefits

TRONC electronic tips

Wagestream

30% off food and cinema tickets

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Progression opportunities

Head Office Development Days

Refer a Friend Scheme

Qualifications

• Valid SIA Door Supervisor Badge is mandatory.
• 2 years experience in a similar role preferred.

Responsibilities

• Monitor and manage crowds and queues effectively.
• Ensure safety of customers and staff at all times.

Skills

Customer Service Skills

Conflict Resolution

Communication Skills

Education

SIA Door Supervisor Badge

Job description

About Scotsman Group:
Scotsman Group is one of Scotland's leading hospitality and leisure operators, offering a diverse range of venues including bars, restaurants, nightclubs, and hotels. We pride ourselves on delivering exceptional service and creating memorable experiences for our customers.

The Role:
We are currently seeking professional, reliable, and customer-focused Door Supervisors to join our dynamic team of Security Staff in our venues. As a Door Supervisor, you will play a key role in maintaining a safe, welcoming, and enjoyable environment for all guests at our venues. You will be the first point of contact for customers, ensuring they are greeted with a friendly and approachable manner, while also managing access and handling any security-related issues.

Role Responsibilities:

As part of the security team, your role will include:

• Monitoring and managingcrowds and queues
• Dealing withconflict; restraining and escorting customers off of the premises if required
• Ensuring thesafety of customers and staff at all times

The Person:

The ideal candidate will have:

• A valid SIA Door Supervisor Badge is mandatory for this role
• 2 years experiencewithin a similar role would be preferred.
• Great communication and customer service skillswith the ability to diffuse high tension situations.
• Availability to work shifts, including late nights and weekends at key times during the year.

What We Offer:

• TRONC electronic tips– Our staff keep 100% of tips earned in venues.
• Wagestream– Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% offof food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access toScotsman Perks Benefits Portal.
• Staff mealson duty.
• Progression opportunities through our Scotsman Steps programme.
• Head Office Development Days.
• Refer a Friend Scheme.

How to Apply:
If you are a dedicated and confident individual looking to join a leading hospitality group, apply now and one of our friendly team will be in touch.