Door Supervisor

Scotsman; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading hospitality group as a Door Supervisor, where you'll play a vital role in ensuring a safe and welcoming environment for guests. This position offers a unique opportunity to engage with customers while managing security needs, making it perfect for those with strong communication skills and a passion for service. With a focus on exceptional experiences, this role is ideal for dedicated individuals looking to thrive in a dynamic team. Enjoy various perks, including discounts and progression opportunities, while being part of an established industry player.

Benefits

100% of tips earned

Wagestream access

30% off food and cinema tickets

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Progression opportunities

Head Office Development Days

Refer a Friend Scheme

Qualifications

• Must hold a valid SIA Door Supervisor Badge.
• 2 years experience in a similar role preferred.

Responsibilities

• Monitor and manage crowds and queues effectively.
• Ensure safety of customers and staff at all times.

Skills

Customer Service Skills

Conflict Resolution

Communication Skills

Education

SIA Door Supervisor Badge

Job description

About Scotsman Group:
Scotsman Group is one of Scotland's leading hospitality and leisure operators, offering a diverse range of venues including bars, restaurants, nightclubs, and hotels. We pride ourselves on delivering exceptional service and creating memorable experiences for our customers.

The Role:
We are currently seeking professional, reliable, and customer-focused Door Supervisors to join our dynamic team of Security Staff in our venues. As a Door Supervisor, you will play a key role in maintaining a safe, welcoming, and enjoyable environment for all guests at our venues. You will be the first point of contact for customers, ensuring they are greeted with a friendly and approachable manner, while also managing access and handling any security-related issues.

Role Responsibilities:

As part of the security team, your role will include:

• Monitoring and managingcrowds and queues
• Dealing withconflict; restraining and escorting customers off of the premises if required
• Ensuring thesafety of customers and staff at all times

The Person:

The ideal candidate will have:

• A valid SIA Door Supervisor Badge is mandatory for this role
• 2 years experiencewithin a similar role would be preferred.
• Great communication and customer service skillswith the ability to diffuse high tension situations.
• Availability to work shifts, including late nights and weekends at key times during the year.

What We Offer:

• TRONC electronic tips– Our staff keep 100% of tips earned in venues.
• Wagestream– Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% offof food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access toScotsman Perks Benefits Portal.
• Staff mealson duty.
• Progression opportunities through our Scotsman Steps programme.
• Head Office Development Days.
• Refer a Friend Scheme.

How to Apply:
If you are a dedicated and confident individual looking to join a leading hospitality group, apply now and one of our friendly team will be in touch.