Donor Carer - Blood Donation

NHS; Stoke-on-Trent; On-site; GBP 24,000 - 26,000; Part time

Job summary

Join NHS Blood and Transplant as a part-time team member, supporting donors through the donation process. Enjoy a flexible schedule with no night shifts, comprehensive training, and opportunities for career development. Make a meaningful difference in your community.

Benefits

6-week comprehensive training

27 days annual leave plus 8 bank/public holidays

NHS pension scheme

Payments for unsociable hours and overtime

Flexible working opportunities

Qualifications

• Good numeracy and literacy skills required.
• Experience dealing with the public and delivering quality customer service.

Responsibilities

• Support donors through the donation process and ensure their comfort.
• Maintain accurate records and handle blood products safely.

Skills

Customer Service

Communication

Numeracy

Literacy

Education

Skills for Healthcare Certificate

Job description

Job summary

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people making a genuine difference across the UK. The role involves working various hours, including evenings, weekends, and bank holidays, but no night shifts! You will work on a shift basis, typically 2 days per week or 4 days per fortnight. Shifts start at 07:30 and can finish at 21:30, with days lasting 9.375 hours.

Main duties of the job

Are you a people person who loves making others feel comfortable and supported? If you naturally put others at ease, enjoy chatting, and can handle questions confidently, this could be the role for you! Experience in healthcare is not required; retail, hospitality, customer service, or volunteering experience is valuable. If you've worked in a team and are willing to go the extra mile, we want to hear from you. Bring your positive attitude and enthusiasm, and we will provide all necessary training. In this role, you'll learn practical healthcare skills, support donors through the donation process, and ensure they leave satisfied. Your responsibilities include checking donors in, ensuring their comfort, maintaining accurate records, handling blood products safely, and preparing for smooth sessions. This is an opportunity to build a meaningful career, develop skills, and make a difference.

About us

It takes all types of people to deliver services that save lives. NHS Blood and Transplant is a team of over 6,000 making a difference across communities. We play a unique role in the NHS by facilitating blood, organ, tissue, and stem cell donations. Our core values are Caring, Expertise, and Quality, guiding everything we do. We are committed to creating an inclusive workplace reflecting the diverse communities we serve and encourage applications from all sectors of the community.

Details

• Date posted: 16 May 2025
• Pay scheme: Agenda for Change
• Band: Band 3
• Salary: £24,625 to £25,674 per year
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 006470
• Location: Stoke on Trent Donor Centre, Eturia, Stoke on Trent, UK, ST1 4BT

Job description and responsibilities

Please review the attached recruitment profile for a detailed Job Description and Person Specification. You will need to demonstrate these attributes throughout the recruitment process. Shortlisted candidates will attend in person for a blood collection session tour and a face-to-face interview, as virtual options are not available. Note that travel expenses are not reimbursed.

What we offer

• 6-week comprehensive training, including Skills for Healthcare Certificate
• Rota schedules published 6 weeks in advance
• No night shifts
• Payments for unsociable hours, overtime, meals, and driving allowances where applicable
• Flexible working opportunities where role allows
• 27 days annual leave plus 8 bank/public holidays, increasing with service
• Support for career development and continuous learning through our Thrive program
• NHS pension scheme

Person Specification

Qualifications (Essential):

• Good numeracy and literacy skills
• Willingness to undertake development and complete the Skills for Healthcare Certificate

Experience (Essential):

• Experience of dealing with the public
• Experience in delivering quality customer service
• Willingness to learn new technology and undergo digital training

Additional notes

This role is subject to a Disclosure and Barring Service check due to the nature of the work.