Donor Carer

NHS Blood and Transplant; Wolverhampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join NHS Blood and Transplant as a Donor Carer, where you will make a real difference in communities by providing excellent customer service. This hands-on role requires a positive attitude and the ability to work in a supportive team, with flexible hours and comprehensive training provided. Ideal candidates will have experience in customer service and be willing to learn new skills.

Benefits

6-week training period

27 days annual leave plus bank holidays

NHS pension scheme

Payments for unsociable hours and overtime

Flexible working opportunities

Qualifications

• Experience dealing with the public.
• Experience delivering quality customer service.
• Willingness to learn new technology skills.

Responsibilities

• Work a variety of hours including evenings and weekends.
• Comfortable working on your feet and lifting.
• Travel to various locations using your own vehicle.

Skills

Customer Service

Public Interaction

Teamwork

Education

Good standard of numeracy and literacy

Skills for Health Care Certificate (willingness to complete)

Job description

Job Summary

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood & Transplant(NHSBT), you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK.

If you’re someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you!

You don’t need a healthcare background — experience in retail, hospitality, customer service, or even volunteering is just as valuable. If you’ve worked in a team and know what it means to go the extra mile for someone, we’d love to hear from you. Bring your positive attitude and enthusiasm for delivering a great experience, and we’ll provide all the training you need.

Watch this short video to learn more about what being a Donor Carer at NHSBT is really like....

The role involves working a variety of hours, including evenings, weekends, and bank holidays — but no night shifts!

• Full time work is 8 shifts/fortnight and Part time is either 6 or 4 shifts/fortnight.
• Mondays to Fridays our shifts start approx. 10.15 to 21.30 (includes 1hr 15min break)
• Weekend and Bank Holidays our shifts approx. 08.00 to 17.35 (includes a 1hr break)
• Our sessions are based throughout Wolverhampton and the Black Country, and South Staffordshire. You will need to use your own vehicle to travel to the session and claim expenses for your mileage.

It’s a hands-on, active role with some lifting and moving, so you’ll need to be comfortable working on your feet and as part of a supportive, close-knit team.

If you’re ready to build a meaningful career, gain valuable skills, and make a real difference, we can’t wait to welcome you on board!

About you

Experience and Knowledge

• Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.

Qualifications and Training

• Have a good standard of numeracy and literacy.
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
• Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted)

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHSBT, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too.

Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What we offer you:

• 6-week training period to fully prepare you for your career with us
• Rotas published 6 weeks ahead of time.
• No night shifts.
• Payments for unsociable hours, overtime, meal and driving allowances where applicable.
• NHSBT promotes flexible working opportunities where the role allows.
• 27 days per year plus 8 bank/public holiday. Pro rata if part-time. Leave increases to 29 days after 5 years’ service and 33 days after 10 years’ service.
• An NHS career pathway- we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

If you are shortlisted for this role, you will need to attend in person for a blood collection session tour so we can provide you with more in-depth understanding of this role. This will be followed by a face-to-face interview. We are unable to arrange virtual interviews or tours. Please also note that our travel policy does not allow for the payment of travel expenses for interview.

This vacancy will close at 23:59 on 28th May 2025.

Interviews are anticipated to be held on 11th/12th June – subject to confirmation

For informal enquiries please contact – Jane Whistance, Area Matron, [e-mail]