Donor Carer

NHS Blood and Transplant; England; On-site; GBP 20,000 - 25,000; Part time

Job summary

NHS Blood and Transplant is seeking a Donor Carer to join their team. This entry-level position emphasizes customer service and ensures donors feel comfortable throughout the donation process. The role involves flexible hours, including evenings and weekends, with comprehensive training provided. You'll actively contribute to the community by supporting vital donation activities.

Benefits

6-week training period

Flexible working opportunities

27 days holiday plus bank holidays

NHS pension scheme

Qualifications

• Experience dealing with the public.
• Willingness to learn new technology skills.
• Able to complete Skills for Health Care Certificate.

Responsibilities

• Support donors through the donation process with excellent care.
• Handle blood products safely and keep accurate records.
• Drive equipment lorry after training.

Skills

Customer Service

Communication

Teamwork

Education

Good standard of numeracy and literacy

Job description

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NHS Blood and Transplant provided pay range

This range is provided by NHS Blood and Transplant. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.

Job Summary

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK.

The role involves working a variety of hours, including evenings, weekends, and bank holidays — but no night shifts!

You will be working on a shift basis but, the normal full time hours for this role are 4 days per week / 8 days per fortnight. Early shifts start at 08.00am and finish 18.00pm. Late shifts start at 10.00 and finish 21.00, this will be approximately 9.5 hour days.

This role is based at Hull Mobile Team

Main duties of the job

Are you a people person who loves making others feel comfortable and supported? If you’re someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you!

You don’t need a healthcare background — experience in retail, hospitality, customer service, or even volunteering is just as valuable. If you’ve worked in a team and know what it means to go the extra mile for someone, we’d love to hear from you. Bring your positive attitude and enthusiasm for delivering a great experience, and we’ll provide all the training you need.

In this role, you’ll learn practical healthcare skills and take a step into the NHS. You’ll be the friendly face that greets our donors, supports them through the donation process, and makes sure they leave feeling good about their experience. From checking them in on our systems to ensuring they’re comfortable during and after their donation, your focus will be on delivering excellent care every step of the way.

You’ll also keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session. Plus, you’ll get the opportunity to drive our equipment lorry (don’t worry, we’ll give you full training for that!).

It’s a hands-on, active role with some lifting and moving, so you’ll need to be comfortable working on your feet and as part of a supportive, close-knit team.

If you’re ready to build a meaningful career, gain valuable skills, and make a real difference, we can’t wait to welcome you on board!

About You

Experience and Knowledge

• Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.
  
  
  

Qualifications And Training

• Have a good standard of numeracy and literacy.
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
• Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted)
  
  
  

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHSBT, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too.

Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What We Offer You

• 6-week training period to fully prepare you for your career with us
• Rotas published 6 weeks ahead of time.
• No night shifts.
• Payments for unsociable hours, overtime, meal and driving allowances where applicable.
• NHSBT promotes flexible working opportunities where the role allows.
• 27 days per year plus 8 bank/public holiday. Pro rata if part-time. Leave increases to 29 days after 5 years’ service and 33 days after 10 years’ service.
• An NHS career pathway- we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
  
  
  

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

If you are shortlisted for this role, you will need to attend in person for a blood collection session tour so we can provide you with more in-depth understanding of this role. This will be followed by a face-to-face interview. We are unable to arrange virtual interviews or tours. Please also note that our travel policy does not allow for the payment of travel expenses.

This vacancy will close at 23:59 on Sunday 29th June 2025. Please note that this vacancy may be withdrawn at any time should we receive sufficient applications.

Session visit and interview to be held on 09th July 2025 and 16th July respectively - subject to confirmation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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