Domestic Services Support Manager

Blue Arrow; Southampton; On-site; GBP 22,000 - 32,000; Full time

Job summary

Blue Arrow is seeking a Domestic Services Support Manager in Southampton to lead a high-performing cleaning service across multiple sites in an educational environment.

The role supervises around 50 staff, drives quality standards, and ensures regulatory compliance while managing budgets, suppliers and stakeholder relationships. This contract is 3 months with potential for permanent conversion.

Qualifications

• Significant experience delivering cleaning or facilities services through managers and supervisors.
• Extensive knowledge of cleaning methods, equipment, products and industry best practice.
• Strong leadership, coaching and people management skills.
• Experience managing budgets, resources and operational performance.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Lead, motivate and develop Assistant Managers, Supervisors and Cleaning Teams (around 50 people).
• Set operational plans, quality standards and performance targets.
• Manage recruitment, workforce planning, attendance and staff development.
• Drive continuous improvement and customer service excellence.
• Manage budgets, supplier relationships and financial performance.
• Ensure full compliance with Health & Safety and legal requirements.
• Support business planning and deputise for the Campus Services Manager when required.

Skills

Leadership

People management

Communication

Budget management

Job description

Domestic Services Support Manager

Southampton | Full-Time | £19.57 p/h

We're looking for a manager to Lead a High-Performing Cleaning Service and make a lasting impact across a multi-site educational environment.

About the Role

Reporting to the Campus Services Manager, you will lead domestic and cleaning operations across academic, residential and public-facing facilities, ensuring high standards of cleanliness, customer satisfaction and regulatory compliance. This is 3 months contract with the possibility of getting a permanent contract.

Key Responsibilities

• Lead, motivate and develop Assistant Managers, Supervisors and Cleaning Teams (around 50 people).
• Set operational plans, quality standards and performance targets.
• Manage recruitment, workforce planning, attendance and staff development.
• Drive continuous improvement and customer service excellence.
• Manage budgets, supplier relationships and financial performance.
• Ensure full compliance with Health & Safety and legal requirements.
• Support business planning and deputise for the Campus Services Manager when required.

About You

• Significant experience delivering cleaning or facilities services through managers and supervisors.
• Extensive knowledge of cleaning methods, equipment, products and industry best practice.
• Strong leadership, coaching and people management skills.
• Experience managing budgets, resources and operational performance.
• Excellent communication and stakeholder engagement skills.

Additional Information

Primarily campus-based with occasional flexible hours required to support operational needs. Regular travel between sites within the Southampton area may be required.