Domestic Services Supervisor

NHS Jobs; Manchester; On-site; GBP 26,000 - 32,000; Full time

Job summary

NHS is seeking an experienced supervisor for Domestic & Deep Clean services. The role focuses on professional communication with colleagues, patients and staff, and supervising both domestic and deep clean teams to ensure high standards of service delivery.

You will implement changes, monitor performance against KPIs, and ensure health and safety practices are followed across clinical and non-clinical areas. Training and staff development are essential components of the role.

Responsibilities

• Communicate with colleagues, patients and staff in a professional and supportive manner.
• Provide day to day supervision, communication, training and development of domestic and deep clean teams.
• Provide a point of contact and engage all staff in departmental issues and changes.
• Meet with service users regarding cleaning services with the deputy site services manager.
• Assist with implementation of changes to service delivery.
• Ensure a partnership approach is adopted across cleaning services at all times.
• Support the resolution of problems, interruptions or service emergencies.
• Ensure all telephone, e-mail and verbal enquiries are answered promptly, politely and cordially.
• Have knowledge of health and safety procedures and COSHH data.
• Understand the National Cleaning Standard for clinical and non-clinical areas.
• Induct, train and refresh staff as required; resolve routine issues using experience.
• Ensure all shifts are covered including sickness and holidays; prioritise key areas.
• Monitor cleaning quality using IT systems (Synbiotix) and infection control collaboration; produce monitoring reports.
• Conduct stock checks and distribute domestic consumables across site to sluice rooms.
• Maintain accurate records for Domestic & Deep Clean Services.
• Organise staff rotas, work plans and cleaning schedules; supervise in line with policy.
• Train staff in equipment use and operate equipment; manage cleaning monitoring software upgrades across the network.
• Provide high quality, patient-focused Domestic & Deep Clean services and monitor ward visits for cleanliness.

Job description

DUTIES AND RESPONSIBILITIES

1. Communication and relationship skills Communicate with colleagues, patients and staff in a professional and supportive manner.Ensure routine information is received and communicated to operational staff in a suitable manner in order to understand the content and any possible implications it may have.Provide the day to day supervision, communication, training and development of domestic and deep clean teams.Provide a point of contact and engage all staff in departmental issues and changes.Meet with service users with regard to cleaning services in conjunction with the deputy site services manager.Assist with implementation of changes to service delivery. Ensure a partnership approach is adopted across cleaning services at all times.Support the resolution of problems, interruptions or service emergencies.To ensure that all telephone, e-mail and verbal enquiries are responded to in a prompt, polite friendly and courteous manner. 2. Knowledge, Training & Experience Have knowledge of health and safety procedures and compliance, including risk assessments and COSSH data.Have full knowledge and understanding of the National Cleaning Standard and requirements required in clinical and non-clinical areas.Provide information and advice to domestic and deep clean operational staff, relating to the delivery of cleaning services.Undertake staff induction, operational and refresher training as required. Resolve routine operational services issues and failures using own knowledge and experience.3. Analytical & Judgmental Skills Ensure all shifts rotas are covered including adequate arrangements for sickness, holidays and other absences and have ability to prioritise key areas.Monitor the quality of work activities undertaken by the designated team using IT based systems, Synbiotix, through audit and working with infection control colleagues in accordance with key performance indicators. Produce reports to evidence the monitoring information to address any shortfalls in service.Carry out stock checks and distribution of domestic consumables across site to sluice rooms.Maintain accurate records relating to Domestic & Deep Clean Services. 4. Planning & Organisational Skills Organise and plan staff rotas, work plans and cleaning schedules.Supervise the services in line with the operational cleaning policy and procedures.Plan and schedule cleaning audits. 5. Physical Skills Be able to train staff in use of cleaning equipment and be able to operate the equipment where required.Ability to use laundry equipment in order to operate a swift efficiency laundering process.Have good keyboard and audit equipment skills including carrying out electronic cleaning monitoring records e.g. Synbiotix MonitoringOversee the stock control and cleaning monitoring software; responsible for upgrades on the network. 6. Responsibility for Patient/Client Care Provide a high quality, patient focused Domestic & Deep Clean operational service.Respond to all Domestic & Deep Clean operational work requirements in an effective and timely manner.Ensure cleaning services are provided in environments which promote effective care and optimise health outcomes which protect patients, staff and visitorsResponsibility for ensuring regular ward/department visits to monitor the quality of cleaning services. 7. Responsibility for Policy/Service Development Follow Trust policies in own area of work, propose changes to working practices were applicableEnsure that staff work to risk assessments and adhere to the relevant controls.In conjunction with service managers, review and implementing standard operating procedures for all areas of responsibility, including, all aspects of cleaning, purchase, storage, production, and service.Responsible for reviewing and where necessary introducing corrective actions for complaints, incidents and comments positively to review and improve services.Participate to initiatives and strategies in order to ensure integration with new developments and systems.8. Responsibility for Financial & Physical Resources Make best use of resources and minimise waste.Ensure the safe and effective use of equipment, manage and maintain stock control as requiredCheck department financial documentation e.g. overtime sheets, clock cards and consumable usage.Identify and action any poor practice which may result in financial loss to the Trust and report to the deputy services manager. 9. Responsibility for Human Resources Ensure all aspects of routine supervision, appraisal, discipline, training and delegation are understood and achieved.Review with deputy site services manager allocation of roles, responsibility, departmental workloads and training needs proposing changes as required for service improvementSupport the induction of new starters; provide staff with induction, operational and refresher training, monitor performance to ensure compliance with legislation, trust requirements and national cleaning standards.Undertake annual performance development reviews (PDRs)Undertake the return to work process in line with the Trust management of attendance procedures. In conjunction with and assisted by the deputy site services manager, carry out stage 1 management of attendance throughout the department.Ensure that your own training is up to date and skills are developing with all software requirements.Provide training, advice, guidance and supervision to assist staff to carry out their job role, building confidence in areas they are responsible for.Monitor staff behaviour, monitor time keeping, conduct, sickness and take appropriate action in line with trust policies. Promote co-operation, versatility and flexibility where appropriate between staff. 10. Responsibility for Information Resources Ensure electronic records (where they apply) are secure and maintained for all related aspects of responsibility. 11. Responsibility for Research & Development Review new cleaning products and equipment as available to assess for efficiencies, improve standards. Involve staff to evaluate before changes are agreed. 12. Freedom to Act Work within clearly defined Trust and department procedures using own initiative on routine matters to achieve the agreed service objectives, standards and monitoring targets. 13. Physical Effort Train staff to operate equipment, lift and pushing equipment, movement and storage of supplies.Occasional cleaning duties.Work at a computer terminal with moderate effort for short periods including assisting staff with online training.Monitor standards and performance across the Trust site including regular reviews of all areas. 14. Mental Effort Planning and organising staff rotas.Regular switching of tasks with frequent interruptions will be a standard part of every day, including answering complaints, incidents and comments.Prioritise workloads to mitigate risks, balancing staff issues and disputes.Responding immediately to concerns across site in order to meet the needs of the service and provide the best possible patient environment. 15. Emotional Effort Occasional exposure to distressing or emotional circumstances, i.e. cleaning incidents in patient areas.Deal with routine staff and stakeholders problems, complaints and disputes. 16. Working Conditions Occasional exposure to unpleasant working conditions, this may include areas where pests have been located.Take reasonable care for the Health and Safety of yourself and other persons who may be affected by acts and omissions at work and ensure that statutory and departmental safety regulations are adhered to including following the no smoking policy at the trustEnsure controls are in accordance with the Trusts Equal Opportunities policy.This job description is not a complete list of duties, but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder.