Domestic Services Supervisor

The Methodist Church in Britain; Manchester; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Structured management development

Facilities Management apprenticeship

Career progression support

Job summary

The Christie NHS Foundation Trust in Manchester is seeking a Domestic Services Supervisor to supervise and train domestic and deep cleaning staff, organise rotas, and monitor quality through audits and IT systems.

You’ll develop staff through supervision, training and performance reviews, ensuring health and safety compliance, managing stock and records, and supporting a seven-day rota with a focus on infection control and COSHH.

Qualifications

• NVQ level 2 or equivalent in supervision, cleaning and support services, or customer care.
• Functional skills English Level 2 or equivalent.

Responsibilities

• Supervise, train and develop domestic and deep clean teams daily.
• Organise rotas and work plans, including sickness cover.
• Monitor quality via audits, ward visits and IT systems.
• Manage staff through supervision, PDRs and conduct/discipline.
• Deliver induction and ongoing training; train equipment use.
• Ensure cleaning meets health and safety and infection control standards.
• Act as liaison for staff and service users; resolve problems.
• Review SOPs and take corrective action on complaints.
• Manage stock and consumables; report overtime and clocking.
• Maintain accurate records for services; review products.

Skills

Supervising staff

Health and safety

IT systems

Infection control

COSHH

English skills

Teamwork

Education

NVQ level 2 or equivalent in supervision, cleaning and support services, or customer care

Functional skills English Level 2 or equivalent

Job description

This Domestic Services Supervisor post sits in the Domestic Services Team at The Christie NHS Foundation Trust, the cancer centre in Manchester. The role centres on supervising and training domestic and deep clean staff, managing rotas, and monitoring cleaning quality through audits and IT systems. It is a 37.5-hour post on a rotational five-days-in-seven pattern including weekends, open to candidates without prior management experience who want to develop leadership skills. Healthcare experience and an NVQ level 2 or equivalent are essential.

What the job involves

• Supervise, train and develop domestic and deep clean teams day to day
• Organise staff rotas, work plans and cleaning schedules, including cover for sickness and absence
• Monitor cleaning quality through audits, Synbiotix and ward visits, and report shortfalls
• Manage staff through supervision, PDRs, return to work, stage 1 attendance, conduct and discipline
• Deliver induction, operational and refresher training, and train staff in equipment use
• Ensure cleaning meets health and safety, COSHH, risk assessment, infection control and National Cleaning Standard requirements
• Act as point of contact for staff and service users and support resolution of problems and emergencies
• Review and implement standard operating procedures, and take corrective action on complaints and incidents
• Manage stock control and distribution of consumables, and make best use of resources
• Check financial documents such as overtime sheets and clock cards, and report poor practice
• Maintain accurate and secure records for domestic and deep clean services
• Review new cleaning products and equipment with staff involvement before changes are agreed

Qualifications

• NVQ level 2 or equivalent in supervision, cleaning and support services, or customer care
• Functional skills English Level 2 or equivalent

Experience

• Experience of supervising staff
• Previous healthcare experience

Skills & knowledge

• Good standard of written and spoken English
• Ability to work as a team member or on own initiative
• Familiarity with IT systems and computer equipment for monitoring and reporting
• Knowledge of COSHH regulations
• Knowledge of Manual Handling Regulations and health and safety requirements
• Knowledge of infection control procedures

Other

• Ability to demonstrate the organisational values and behaviours
• Ability to work unsocial hours and be flexible across a 7-day rota and 24-hour service

Nice to have

• Willingness to work towards NVQ level 3 or equivalent in cleaning and support services
• Experience as a Domestic Supervisor
• Excellent interpersonal skills to motivate and lead a multi-skilled workforce
• Experience of Synbiotix monitoring systems
• Knowledge of National Cleaning Standards
• Evidence of championing diversity and inclusion

What’s offered

• Structured management development and ongoing training
• Opportunity to undertake a Facilities Management apprenticeship
• Supportive leadership and clear career progression