Domestic Services -Administration Support | East Lancashire Hospitals NHS Trust

East Lancashire Hospitals NHS Trust; Preston; On-site; GBP 19,000 - 23,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is seeking an Administration Support professional for the Domestic Services team at Royal Preston Hospital. You will provide essential administrative and operational support to the Domestic Services Management Team, helping deliver a safe, efficient cleaning service in line with National Standards of Healthcare Cleanliness.

The role covers records, reports, audits, recruitment, sickness and training administration, plus frontline reception duties and liaison

Qualifications

• Excellent communication, organisational and IT skills.
• Ability to prioritise workloads in a busy hospital environment.
• Maintain confidentiality and information governance requirements.

Responsibilities

• Maintain accurate records and update electronic systems, prepare reports and support audits.
• Act as first point of contact at the departmental reception window.
• Manage incoming calls and emails, respond to enquiries professionally.
• Support staff recruitment, sickness, annual leave, training and workforce records.
• Liaise with Domestic Services staff, supervisors and other departments to support day-to-day running.

Skills

IT skills

Communication

Organisational skills

Customer service

Job description

Domestic Services -Administration Support | East Lancashire Hospitals NHS Trust

Please note that this post is Part of One LSC – a corporate collaboration hosted by East Lancashire Hospitals NHS Trust and providing Estates and Facilities Services to Lancashire Teaching Hospitals NHS Foundation Trust

The post holder will provide essential administrative and operational support to the Domestic Services Management Team, contributing to the delivery of a safe, efficient and high-quality cleaning service in line with the National Standards of Healthcare Cleanliness.

Key responsibilities include:

• Maintaining accurate records, updating electronic systems, preparing reports and supporting cleaning audits and compliance monitoring.
• Acting as the first point of contact for Domestic Services staff attending the departmental reception window, responding to enquiries and providing appropriate assistance.
• Managing incoming telephone calls and emails, ensuring enquiries are handled professionally and information is communicated promptly.
• Providing administrative support for staff recruitment, sickness absence, annual leave, training and workforce records.
• Liaising effectively with Domestic Services staff, supervisors, managers and other hospital departments to support the smooth day-to-day running of the service.

The post holder will be expected to demonstrate excellent communication, organisational and customer service skills while maintaining confidentiality and supporting the wider Domestic Services team.

The successful candidate will provide administrative support to the Domestic Services Management Team at Royal Preston Hospital, ensuring the smooth running of the department.

• Acting as the first point of contact for staff attending the reception window.
• Answering telephone calls, emails and responding to enquiries.
• Preparing correspondence, maintaining records, spreadsheets and reports.
• Supporting staff administration, including sickness, annual leave, recruitment and training.
• Updating departmental electronic systems and maintaining confidentiality.
• Assisting with cleaning audits, compliance monitoring and performance reports.
• Liaising with staff, supervisors, managers and hospital departments.
• Organising meetings, appointments and training sessions.
• Undertaking general office duties, including filing, scanning and data entry.
• Supporting the effective day-to-day delivery of Domestic Services.

The post holder must have excellent communication, organisational and IT skills, with the ability to prioritise workloads in a busy hospital environment.

One LSC is a corporate collaboration hosted by East Lancashire Hospitals NHS Trust, providing Estates and Facilities Services to Lancashire Teaching Hospitals NHS Foundation Trust.

Administrative and Clerical Duties

• Provide a full range of administrative and clerical support to Domestic Services Managers and Supervisors.
• Maintain accurate electronic and paper-based records, ensuring information is updated and stored appropriately.
• Prepare letters, reports, spreadsheets, meeting documents and other departmental correspondence.
• Undertake general office duties, including filing, scanning, photocopying and data entry.
• Maintain and update departmental databases, trackers and electronic systems.
• Assist with the preparation and distribution of departmental communications, notices and staff information.
• Prioritise daily workloads to ensure administrative tasks are completed accurately and within agreed timescales.

Reception, Communication and Customer Service

• Act as the first point of contact for Domestic Services staff attending the departmental reception window.
• Respond to staff enquiries professionally, providing appropriate information, guidance and assistance.
• Answer incoming telephone calls, take accurate messages and direct enquiries to the appropriate manager or supervisor.
• Monitor and respond to departmental emails, ensuring enquiries and requests are actioned or escalated in a timely manner.
• Liaise with Domestic Services staff, supervisors, managers and other hospital departments to support effective communication.
• Maintain a friendly, approachable and professional manner when dealing with staff, visitors and colleagues.
• Handle sensitive or confidential enquiries with discretion, escalating concerns where appropriate.

Workforce and Staff Administration

• Support the administration of staff sickness absence, return-to-work documentation and associated records.
• Assist with maintaining annual leave records, staff working patterns and rota information.
• Support the recruitment and onboarding process for new employees, ensuring relevant documentation is completed and recorded.
• Maintain staff training records and assist with arranging mandatory and departmental training sessions.
• Support the administration of staff meetings, probationary reviews and other workforce-related processes.
• Ensure staff records are maintained accurately and in accordance with organisational policies and confidentiality requirements.

Cleaning Compliance and Performance Monitoring

• Assist with the collection, recording and reporting of cleaning audit results and departmental performance information.
• Support the Domestic Services Management Team in maintaining records relating to the National Standards of Healthcare Cleanliness.
• Update cleaning compliance trackers, action plans and other monitoring documentation.
• Assist with the preparation of performance reports and management information.
• Liaise with supervisors and managers to obtain outstanding information and ensure records remain up to date.
• Support the monitoring of departmental actions and follow-up requirements.

General Responsibilities

• Work collaboratively with the wider Domestic Services team to support the effective delivery of services across Royal Preston Hospital.
• Maintain confidentiality and comply with information governance and data protection requirements.
• Demonstrate excellent organisational skills and the ability to manage competing priorities within a busy working environment.
• Use initiative to resolve routine administrative enquiries, seeking guidance from management when required.
• Contribute to improvements in departmental administrative processes and working practices.
• Attend relevant training and development activities to maintain the knowledge and skills required for the role.
• Undertake any other reasonable administrative duties appropriate to the grade of the post, as directed by the Domestic Services Management Team.

The post holder will be expected to demonstrate a flexible and proactive approach to their duties, maintaining high standards of accuracy, professionalism and customer service at all times.

This advert closes on Tuesday 10 Nov 2026

Lancashire Teaching Hospital NHS Foundation Trust