Domestic Heating System Plumber

Sureserve Group; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

Sureserve Group is seeking a qualified plumber to provide essential heating services within the social housing sector. The role involves assessing work environments, managing materials, and providing excellent customer service. With opportunities for professional development, this position ensures a supportive work atmosphere focusing on job security and progression.

Benefits

Overtime opportunities

Salary exchange pension

Employee assistance programme

28 days annual leave including bank holidays

Enhanced family leave

Qualifications

• Level 2 plumbing qualification or equivalent.
• Full UK Driving Licence (6 points or less).
• Experience delivering high levels of customer service.

Responsibilities

• Risk assess work environments to avoid damages.
• Identify required materials for repairs.
• Liaise with procurement and inform residents about work timelines.

Skills

Customer service

Ability to work with diverse customers

Education

Level 2 plumbing qualification or equivalent

Job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

• To risk assess work/working environments before starting any works to avoid damages or injuries, and undertake all work in accordance with Health & Safety and The Gas Safety (Installation and Use) Regulations (GSIUR) 1998
• To identify materials and parts required to carry out repairs to the set company standard. To record accurate logs of work undertaken and materials used capturing this on the company’s PDA / I.T system
• There any further works are required, to liaise with procurement & admin teams then inform residents of timescale for completion of the work being undertaken
• To manage, control and be responsible for allocated van stock ensuring levels are kept as necessary
• Be prepared to work flexible with the possibility of work outside normal working hours depending on the needs of the business
• Carryout your daily tasks in a helpful and professional approach prioritising customer service
• To report any vulnerabilities or concerns to management via our internal system so it can be addressed and reported back to the appropriate client
• To keep your allocated company vehicle clean and tidy at all times, always wear correct uniform and dispose of any waste to company/HSE regulations

The successful candidate will have

• Level 2 plumbing qualification or equivalent
• Full UK Driving Licence (6 points or less)
• Experience within Social Housing desirable, but not essential
• Experience delivering high levels of customer service
• The ability to work with a diverse customer base

What we can offer you

• Overtime opportunities
• Salary exchange pension
• Employee assistance programme
• 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
• Enhanced family leave (dependent on length of service)

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please let the recruiter know.

Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.