Domestic Assistant

Royal Hospital for Neuro-disability; London; On-site; GBP 24,000 - 28,000; Full time

Job summary

The Royal Hospital for Neuro-disability is seeking Domestic Services staff to maintain hygiene and comfort for patients. The role requires excellent customer service skills and the ability to work independently or as part of a team. Successful candidates will adhere to infection control policies and ensure a safe environment for service users.

Qualifications

• Good understanding of confidentiality and data protection.
• Ability to work in a team and demonstrate professionalism.
• Skills in problem-solving and handling constructive criticism.

Responsibilities

• Maintain a clean and safe environment for patients.
• Deliver high standards of cleaning service.
• Follow infection control policies and conduct special cleaning as required.

Skills

Excellent customer service

Communication skills

Flexibility

Reliability

Problem-solving

Job description

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Responsible to: Domestic Services Supervisor

Salary: £24,292 per annum

Hours of work:37.5 hours per week

Contract type(s): Permanent, Full time

Location:Putney, Southwest London

The RHN is a leading national centre of excellence, providing adult person-centred services that span the entire care pathway from post-acute rehabilitation services to end of life care, for people with complex Neuro-disability and their families, underpinned by a strong research and education programme.

The Domestic Services Department plays a vital role in support of the above by maintaining a pleasant, hygienic and comfortable environment for patients via the provision of high quality domestic services.

The department provides a cleaning service to wards, departments, communal areas and staff residences as well as providing an internal postal and a central wash up service. It employs approximately 45 members of staff through the combination of permanent, bank and agency domestic staff.

Additionally, a housekeeping service is provided at ward level via the employment of Ward Technicians who are responsible for the provision of food and beverage, kitchen hygiene and clean laundry distribution services.

Person specification: Essential and Desirable

• Able to contribute to Domestic Service / organisational aims and objectives.
• Able to engage with the RHN IPR process that identifies own personal and development training needs.
• Able to conduct self in a professional manner towards all service users and management.
• Understand the importance of ensuring confidentiality at all times in accordance with data protection, Hospital policy and good practice.
• Be reliable, willing and conscientious and have the ability to work flexibly either individually or as part of a team.
• Be experienced in or able to demonstrate a good understanding of excellent customer service, together with good verbal communication and interpersonal skills.
• Be punctual / a good timekeeper.
• Be able to problem solve with support / use own initiative.
• Have the ability to be reflective and self-critical and be able to take constructive criticism positively.
• To be able to read and understand to the required standard.
• To assist with maintaining a clean, safe and comfortable environment that ensures a positive experience for service users and reflects the values of the organisation.
• To assist with the delivery of a high standard and effective cleaning service and maintaining hygiene standards within wards and departments across the hospital.
• To work in accordance with the Hospital’s Infection Control policy and assist with the delivery of special (barrier) cleaning as required.
• To be responsible for the safe storage and maintenance of domestic services stock and supplies and to ensure that these are available within the designated area of work.
• Clean specific areas in line with training given and in accordance with approved methods, standards and frequencies.
• Work in accordance with the day to day tasks and activities, as delegated.
• Safely utilise mechanical and electrical cleaning equipment following appropriate training and to be responsible for cleaning domestic services equipment after use.
• Work to prevent the spread of infection by following RHN colour code systems.
• Ensure that cleaning cupboards are locked and secured every time they are not in use and to be responsible for the security of keys issued to these areas.
• Ensure compliance with mandatory training and attend other relevant training, as directed.
• Ensure compliance with relevant hospital policies and procedures.
• Report accidents and near misses or unsafe situations, so appropriate action can be taken.
• Treat patients, visitors and staff with dignity and respect.
• Undertake any other duties appropriate to the role / as requested by line management.

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Apply for this role

Candidates applying for a role at the Royal Hospital for Neuro-disability will be expected to have received their vaccination against the coronavirus strain (COVID-19) as part of our pre-employment process before commencing employment at the RHN. Please let us know if you have not managed to arrange to receive the vaccine via other channels yet, as we can arrange the administration of the vaccine within the hospital. Please note that if you have a medical reason as to why you are not able to have the vaccine or you have any questions on the vaccination, please feel free to contact [emailprotected] .