Document Services Operative

Apogee; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Apogee, a leading UK provider of workplace services, is seeking a hands-on Document Services Assistant to support print, scan, mailroom and delivery operations. You will ensure accurate, secure and timely work, while delivering excellent customer service and maintaining records in a fast-paced environment.

Responsibilities include operating production equipment, handling mail, meeting deadlines and contributing to service improvements.

Qualifications

• Experience in document services, print room, reprographics, scanning or mailroom environments.
• Experience working to deadlines, service levels or targets.
• Experience using print, scanning, finishing or mail handling equipment.
• Strong customer service and communication skills.
• Excellent attention to detail and commitment to accuracy.
• Ability to organise and prioritise workloads effectively.
• Experience handling confidential or sensitive information.
• Good understanding of document production, scanning and mailroom processes.
• Ability to follow procedures and resolve routine operational issues.
• Strong team-working skills with the ability to work independently when required.
• Good Microsoft 365 skills and confidence learning new systems.
• Flexible, reliable and proactive approach to work.

Responsibilities

• Producing print, scanning and document production work to agreed quality standards and deadlines.
• Operating print, scanning and finishing equipment, including binding, laminating and document preparation.
• Managing incoming and outgoing mail, courier services and internal deliveries.
• Prioritising workloads and handling urgent or time-sensitive requests.
• Responding to customer enquiries professionally and efficiently.
• Maintaining accurate records and handling confidential information securely.
• Supporting service improvements and new ways of working.
• Ensuring compliance with information security and health and safety requirements.
• Working flexibly across document services operations to meet business needs.

Skills

Customer service

Time management

Attention to detail

Organisational skills

Communication skills

Teamwork

Tools

Print equipment

Scanning equipment

Mail handling equipment

Microsoft 365

Job description

Apogee is one of the UK's leading managed workplace services providers and part of HP Inc. We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year.

We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break.

JOB DETAILS

This is a varied, hands-on role supporting the delivery of document services across print, scanning, document production, mailroom and delivery operations. You will be responsible for ensuring work is completed accurately, securely and on time, while providing an excellent service to customers and colleagues.

Working closely with the Document Services Manager, you will manage your own workload, operate a range of document production equipment and support the smooth day-to-day running of the service. This role would suit someone who enjoys working in a fast-paced environment, takes pride in delivering high-quality work and is committed to providing excellent customer service.

Key responsibilities include:

• Producing print, scanning and document production work to agreed quality standards and deadlines.
• Operating print, scanning and finishing equipment, including binding, laminating and document preparation.
• Managing incoming and outgoing mail, courier services and internal deliveries.
• Prioritising workloads and handling urgent or time-sensitive requests.
• Responding to customer enquiries professionally and efficiently.
• Maintaining accurate records and handling confidential information securely.
• Supporting service improvements and new ways of working.
• Ensuring compliance with information security and health and safety requirements.
• Working flexibly across document services operations to meet business needs.

A typical working pattern is Monday to Friday37.5 hours per week.

This is a fully site-based role and requires attendance at the designated work location five days per week. Due to the nature of the role, remote or hybrid working is not available.

SKILLS AND EXPERIENCE REQUIRED

• Previous experience within a document services, print room, reprographics, scanning, mailroom or post room environment.
• Experience working to deadlines, service levels or performance targets.
• Experience using print, scanning, finishing or mail handling equipment.
• Strong customer service and communication skills.
• Excellent attention to detail and commitment to producing accurate work.
• Ability to organise and prioritise workloads effectively.
• Experience handling confidential or sensitive information.
• Good understanding of document production, scanning and mailroom processes.
• Ability to follow procedures and resolve routine operational issues.
• Strong team-working skills with the ability to work independently when required.
• Good Microsoft 365 skills and confidence learning new systems.
• Flexible, reliable and proactive approach to work.

We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.