Document Integrity Consultant

dnata Travel; Farington Moss; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Travel discounts

25 days annual leave

Pension scheme

Life assurance

Staff restaurant/tea and coffee

Job summary

dnata Travel Group in Leyland is seeking a Document Integrity Consultant to issue all booking documents and ensure high-quality information for customers. The role supports the Data Integrity team, adheres to GDPR, and works to meet SLAs in a busy operations environment.

Hours are Monday–Friday 9am–5pm, with occasional Saturday rota. Benefits include travel discounts, generous annual leave, pension, life assurance, and wellbeing support.

Qualifications

• Outstanding attention to detail.
• Customer-focused approach.
• Clear written and verbal communication.
• Knowledge of the fulfilment process.
• IT literate; Travelink and PDF re-writer desirable.
• Team-oriented and able to work to deadlines.

Responsibilities

• Issue all booking documents and collate supplier documents.
• Escalate issues to Data Integrity Coordinator and help identify root causes.
• Ensure documents are sent to customers within SLAs.
• Reconfirm travel arrangements for high-profile accounts.
• Assist in raising concerns and improving processes across the business.

Skills

Attention to detail

Customer focus

Communication skills

Fulfilment process

IT literacy

Team player

Deadline-driven

Tools

Travelink

PDF re-writer

Job description

Job Title : Document Integrity Consultant

Location : Leyland

Salary : £24,988.61 per annum

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dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal and Travelbag.

We’re now recruiting internally for a Document Integrity Consultant to join us in Leyland. In this role you’ll be responsible for issuing all travel documents, ensuring they are of a high quality and include all the information needed by our customers.

Current Hours: Monday-Friday 9am-5pm, including Bank Holidays. Saturdays on a rota basis, approximately 1 in 4

Job Accountabilities

• Issue all booking documents and collate all supplier documents
• Escalate issues and incorrect information to the Data Integrity Coordinator and work with them to identify the root cause, fix the issue and prevent reoccurrence
• Ensure documents are sent out to customers within SLAs
• Reconfirm all travel arrangements for our high-profile accounts
• Support the Data Integrity Coordinator to raise concerns regarding any documents to the wider business and improve ways of working
• Work as part of a team, maintaining strong relationships and supporting new colleagues with their training
• Adhere to GDPR and maintain a professional approach at all times.
• Support other areas of the Operations department where the business needs.
• Demonstrate dnata Travel Group’s behaviours

To be considered for this role, we need you to have the following skills, experience and qualifications:

• Outstanding attention to detail
• Customer-focussed
• Great communication skills written & verbal
• Knowledge and experience of the fulfilment process
• IT literate (knowledge of Travelink and PDF re-writer is desirable)
• Team player

• Able to work to deadlines, SLAs and targets

Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6. We have some fantastic benefits, making us a great place to work:

• Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
• 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
• Additional annual leave purchase scheme
• Company pension scheme
• Life assurance
• Low-cost health care for you and your family
• Employee Assistance programme
• Mental Health First Aiders
• Ongoing development – we have an in-house People Development Team
• Industry/social events – including supplier events, office socials & parties and pop-up shops
• Cycle to work scheme
• Reward & recognition programme
• Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
• Volunteer days – one day’s paid leave each year to volunteer with a registered charity
• dnata4good – supporting the local communities we work, live and thrive in
• Refer a friend scheme
• Free eye care tests
• Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
• Casual dress code
• Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking