DMA Performance Technician

JAM Recruitment Ltd; Garden City; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Annual leave 26 days

Pension scheme

Health benefits

Cycle to work

Job summary

Thames Water in Kidlington is seeking a DMA Performance Technician for a field-based, 38-hour week role under a 12-month fixed term contract. Salary ranges from £30,175 to £45,000 depending on skills and experience, with access to our Kidlington office 1–2 times per week.

The role focuses on ownership of DMAs, reducing leakage, data analysis, and delivering both reactive and proactive network improvements.

Qualifications

• Strong ability to interpret data and translate it into practical actions.
• Demonstrated problem-solving skills and a proactive mindset.
• Ability to work with multiple stakeholders, including contractors and operational teams.
• Background in a safety-critical, customer-focused environment.
• Strong communication and interpersonal skills.
• Full UK driving licence and confidence travelling between sites.

Responsibilities

• Take full accountability for leakage and network health across your assigned DMAs.
• Analyse flow, pressure, and asset data to identify trends, issues, and improvement opportunities.
• Support leak detection activity and unaccounted-for-water reduction campaigns.
• Develop and deliver both reactive and long-term plans to improve network performance.
• Respond to DMA points of interest and complete effective interventions that resolve DMA health/operability issues.
• Work collaboratively with internal teams and contractors to ensure safe, high-quality, and cost-effective repairs.
• Engage with customers and stakeholders, providing clear communication during planned and reactive works.
• Continuously review performance data to drive efficiency and innovation.
• Champion and promote a strong health & safety culture in all activities.

Skills

Data interpretation

Problem-solving

Stakeholder management

Safety-critical experience

Communication skills

Driver's license

Job description

DMA Performance Technician

This full-time role as a DMA Performance Technician, based in Kidlington, offers a salary between £30,175 and £45,000, dependent on skills and experience. The position involves taking ownership of a patch of District Metered Areas, using insights and field expertise to maintain network health. Responsibilities include reducing leakage, enhancing clean water infrastructure, and delivering environmental improvements. The working pattern is field-based, providing autonomy and variety.

What you’ll be doing as a DMA Performance Technician

• Take full accountability for leakage and network health across your assigned DMAs.
• Analyse flow, pressure, and asset data to identify trends, issues, and improvement opportunities.
• Support leak detection activity and unaccounted-for-water reduction campaigns.
• Develop and deliver both reactive and long-term plans to improve network performance.
• Respond to DMA points of interest and complete effective interventions that resolve DMA health/operability issues.
• Work collaboratively with internal teams and contractors to ensure safe, high-quality, and cost-effective repairs.
• Engage with customers and stakeholders, providing clear communication during planned and reactive works.
• Continuously review performance data to drive efficiency and innovation.
• Champion and promote a strong health & safety culture in all activities.

Location: Field based with access to our Kidlington office 1/2 times a week.

Hours: 12 month fixed term contract – 38 hours a week

Salary: £30,175 and £45,000 depending on skills and experiences.

The essential criteria to help you succeed in this role is:

• Strong ability to interpret data and translate it into practical actions.
• Demonstrated problem-solving skills and a proactive mindset.
• Ability to work with multiple stakeholders, including contractors and operational teams.
• Background in a safety-critical, customer-focused environment.
• Strong communication and interpersonal skills.
• Full UK driving licence and confidence travelling between sites.

Additional skills and experiences would be great to have/bring:

• Proven experience in leakage management, water networks, or utilities operations would be beneficial.
• Good understanding of clean water networks and distribution systems, water mains and associated assets, domestic plumbing and leakage behaviour.
• Hands-on experience in field-based leak detection and network operations.
• Experience managing both reactive and planned leakage reduction activities.
• Experience in coordinating work or projects is desirable.

What’s in it for you?

• Offering a salary between £30,175 and £45,000 depending on skills and experiences.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
• Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets.

We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Real purpose, real support, real opportunities.

Come and join the Thames Water family.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process.

If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador.

Full training will be given for what is undoubtedly an incredibly rewarding experience.

It’s also a great opportunity to learn more about our business and meet colleagues.