DMA Performance Technician

idibu; Kidlington; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

26 days holiday plus increases to 30

Pension scheme

Job summary

Thames Water is seeking a DMA Performance Technician to own a patch of District Metered Areas, using data and field work to maintain network health and reduce leakage. The role offers field-based work with access to the Kidlington office a few times weekly, within a 12-month fixed-term contract.

You will analyse flow and pressure data, engage with contractors and customers, and develop plans to improve performance while upholding safety standards and delivering environmental benefits.

Qualifications

• Strong ability to interpret data and translate it into practical actions.
• Demonstrated problem-solving skills and a proactive mindset.
• Ability to work with multiple stakeholders, including contractors and operational teams.
• Background in a safety-critical, customer-focused environment.
• Strong communication and interpersonal skills.

Responsibilities

• Take full accountability for leakage and network health across your assigned DMAs.
• Analyse flow, pressure, and asset data to identify trends, issues, and improvement opportunities.
• Support leak detection activity and unaccounted-for-water reduction campaigns.
• Develop and deliver both reactive and long-term plans to improve network performance.
• Respond to DMA points of interest and complete effective interventions that resolve DMA health/operability issues.
• Work collaboratively with internal teams and contractors to ensure safe, high-quality, and cost-effective repairs.
• Engage with customers and stakeholders, providing clear communication during planned and reactive works.
• Continuously review performance data to drive efficiency and innovation.
• Champion and promote a strong health & safety culture in all activities.

Skills

Data interpretation

Problem solving

Stakeholder management

Safety mindset

Communication

Driving licence

Job description

Are you self-motivated and organised with a curious mindset? Are you passionate about the environment, reducing water leakage and improving water networks?

Join Thames Water as a DMA Performance Technician and play a vital role in creating healthy District Metered Areas (DMAs), through reducing leakage and enhancing the performance of our clean water network.

In this role, you’ll take ownership of a patch of District Metered Areas (DMAs), using data insights, field expertise and your problem-solving skills you will maintain network health and deliver real environmental improvements.

This is a field-based role offering variety, autonomy and the opportunity to make a tangible impact every day.

What you’ll be doing as a DMA Performance Technician:

• Take full accountability for leakage and network health across your assigned DMAs.
• Analyse flow, pressure, and asset data to identify trends, issues, and improvement opportunities.
• Support leak detection activity and unaccounted-for-water reduction campaigns.
• Develop and deliver both reactive and long-term plans to improve network performance
• Respond to DMA points of interest and complete effective interventions that resolve DMA health/operability issues.
• Work collaboratively with internal teams and contractors to ensure safe, high-quality, and cost-effective repairs.
• Engage with customers and stakeholders, providing clear communication during planned and reactive works.
• Continuously review performance data to drive efficiency and innovation.
• Champion and promote a strong health & safety culture in all activities.

Location

Field based with access to our Kidlington office 1/2 times a week.

Hours

12 month fixed term contract – 38 hours a week

Salary

£30,175 and £45,000 depending on skills and experiences.

The essential criteria to help you succeed in this role is:

• Strong ability to interpret data and translate it into practical actions.
• Demonstrated problem-solving skills and a proactive mindset.
• Ability to work with multiple stakeholders, including contractors and operational teams.
• Background in a safety-critical, customer-focused environment.
• Strong communication and interpersonal skills.
• Full UK driving licence and confidence travelling between sites.

Additional skills and experiences would be great to have/bring:

• Proven experience in leakage management, water networks, or utilities operations would be beneficial.
• Good understanding of clean water networks and distribution systems, water mains and associated assets, domestic plumbing and leakage behaviour.
• Hands-on experience in field-based leak detection and network operations.
• Experience managing both reactive and planned leakage reduction activities.
• Experience in coordinating work or projects is desirable.

What’s in it for you?

• Offering a salary between £30,175 and £45,000 depending on skills and experiences.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.