Divisional Support Manager Optical Express Optical Express

Optical Express Group; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Divisional Support Manager to enhance patient care and operational performance. This role involves overseeing clinic operations, conducting visits, and ensuring high standards in patient service. Ideal candidates will have significant management experience in medical, cosmetics, or high-end retail sectors. Join a forward-thinking organization that values career progression and offers a modern working environment with excellent technological support. This is a unique opportunity to make a meaningful impact while advancing your career in a professional setting.

Benefits

Competitive Salary

Free or Discounted Optical Products

Career Progression

Modern Working Environment

Qualifications

• Minimum of 5 years management experience in relevant fields.
• Strong focus on driving performance improvement with teams.

Responsibilities

• Conduct clinic visits to observe operations and provide feedback.
• Oversee new manager inductions and support recruitment processes.
• Ensure high standards of patient care and clinic presentation.

Skills

Management Experience

Performance Improvement

Patient Care

HR Investigations

Education

Background in Medical or Cosmetics

High End Retail Experience

Job description

Job Title – Divisional Support Manager (DSM)

Location – London

Hours of Work – 40 hours per week, with some weekend working required.

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

Due to our continued success and growth, we have an exciting opportunity for a Divisional Support Manager to join our team. The role will be based in London, and will require some travel within the division. Candidates will have a background in medical, cosmetics or in High End retail, with a minimum of 5 years management experience, with a strong focus and experience of driving performance improvement with your teams.

Duties will include:

• Conducting Clinic visits where you will be expected to observe the day to day running of the clinic from a front of house and surgical service delivery perspective to include the manager’s brief, set up of the day, patient service, flow of the clinic, observation on consultations with feedback.
• Ensure the clinic and treatment centre team’s provision of safe, effective, caring and responsive patient care in a high-quality clinical environment is consistent. This must be delivered in a way which maximises the financial and operational performance of the business.
• Oversee and undertake any new Manager inductions and introductions to our brands, including Optical Express, sk:n and The Harley Medical group.
• Full involvement in the recruitment of staff, supporting Hospital/Clinic Managers as required.
• Ensure at all times the Clinics are presentable and maintain a high standard of tidiness and cleanliness, promoting the professional image of Optical Express and The Harley Medical group.
• Ensure that all Clinics/Practices within their division have adequate support for the day to day running of the Clinic/Practice.
• Conduct select HR investigations, disciplinary hearings and any adhoc HR meetings (e.g., probation reviews, flexible working applications, wellbeing meetings).
• Be the first point of contact for the Hospital/Clinic to contact if they wish to have a discount or finance authorised.
• Assist the other Divisional Support Managers and Divisional Directors during periods of absence or annual leave.
• Maximise conversion opportunities with patients to our premier treatments in both refractive and optical products, ensuring the Clinic/Practice team influences and advises patients on the most suitable and appropriate solution for their needs.

What’s in it for you?

• Competitive salary
• Free or discounted optical products and procedures
• Career progression
• Modern working environment with superb technological support

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.