Divisional Support Manager

Optical Express Group; London; On-site; GBP 30,000 - 60,000; Full time

Job description

Job Title – Divisional Support Manager (DSM)

Location – London

Hours of Work – 40 hours per week, with some weekend working required.

As one of the UK’s leading skin clinics, skin is at the heart of everything we do. Dedicated to helping our clients achieve healthier, more confident skin, we take pride in delivering expert dermatology solutions and aesthetic treatments for a wide range of concerns. Part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, sk:n continue to set the standard in advanced skincare, dermatology and medical aesthetics.

With over 30 years of expertise and a reputation for exceptional client care, we are dedicated to making personalised dermatology treatments and skincare solutions more accessible. Our commitment to innovation, safety, and medical excellence ensures lasting results, inspiring our clients to feel confident in their skin.

The sk:n team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

Due to our continued success and growth, we have an exciting opportunity for a Divisional Support Manager to join our team. The role will be based in London, and will require some travel within the division. Candidates will have a background in aesthetics, cosmetics or in High End retail, with a minimum of 5 years management experience, with a strong focus and experience of driving performance improvement with your teams.

Duties will include:

1. Conducting Clinic visits where you will be expected to observe the day to day running of the clinic from a front of house and surgical service delivery perspective to include the manager’s brief, set up of the day, patient service, flow of the clinic, observation on consultations with feedback.
2. Ensure the clinic and treatment centre team’s provision of safe, effective, caring and responsive patient care in a high-quality clinical environment is consistent. This must be delivered in a way which maximises the financial and operational performance of the business.
3. Oversee and undertake any new Manager inductions and introductions to our brands, including sk:n, Optical Express and The Harley Medical group.
4. Full involvement in the recruitment of staff, supporting Clinic/Practice Managers as required.
5. Ensure at all times the Clinics are presentable and maintain a high standard of tidiness and cleanliness and promote the professional image of sk:n and The Harley Medical group.
6. Ensure that all Clinics/Practices within their division have adequate support for the day to day running of the Clinic/Practice.
7. Conduct select HR investigations, disciplinary hearings and any adhoc HR meetings ie, probation reviews, flexible working applications, wellbeing meetings.
8. Be the first point of contact for the Clinics/Practice to contact if they wish to have a discount or finance authorised.
9. Assist the other Divisional Support Managers and Divisional Directors during periods of absence or annual leave.
10. Maximise conversion opportunities with patients to our premier treatments in both refractive and optical products and ensure the Clinic/Practice team influences and advises patients on the most suitable and appropriate solution for their needs.

What’s in it for you?

• Competitive salary
• Free or discounted optical products and procedures
• Career progression
• Modern working environment with superb technological support

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.