Distribution Technician

Northumbrian Water; Chelmsford; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join Northumbrian Water as a Distribution Technician and help deliver exceptional service within our Water Networks Team. This full-time role requires strong problem-solving and communication skills as you support our water network across Essex, ensuring environmental compliance and customer satisfaction.

Qualifications

• Must hold a full UK manual driving licence.
• Self-motivated with great communication skills.

Responsibilities

• Managing and resolving customer & network problems.
• Maintaining and operating the water network for excellent customer service.

Skills

Communication

Problem Solving

Independence

Flexibility

Job description

Distribution Technician

Full time Permanent – 36 Hours per week plus participation in out of hours

standby

Location – Hanningfield, Chelmsford, Essex as our head office (Ideally candidates will be living within the M25 / adjacent areas)

Salary £29,120 to £36,400 (depending on experience)

About the role

Are you passionate about caring for the environment? We have an exciting opportunity to join our Water Networks Team as a Distribution Technician, working with your colleagues to deliver excellent service for our customers, communities and the environment.

We are looking for optimistic, self-motivated people with great communication skills to join the team looking after our water network and our customer’s needs.

As a Distribution Technician, you will work across the Essex area, managing and resolving customer & network problems. This means you will be working as part of a customer focussed team who will all play a part to help deliver the company’s 14 ambitious goals which is at the heart of our 2020/25 plan and beyond.

Our Distribution Technicians offer face to face technical assistance to our customers, identifying leaks, faults and any potential issues that need attention/referral to our repair teams.

Working flexibly within a dynamic and fast-paced environment both during the day and out of hours while on standby, Health & Safety is paramount within the role for both yourself as an individual, the wider team, our customers, and members of the public.

Daily tasks involve maintaining and competently operating our water network to deliver world class customer service. Working to water quality measures, reducing leakage, maintaining supplies, working to environmental compliance is all part of this exciting and challenging opportunity.

Within the Water Network team, we encourage empowerment as part of our engagement strategy, as part of this you will receive support, training & coaching in line with the competencies and skills required once you meet these competencies and skills you will then be expected to take part in an operational standby rota.

About you

If you’re a technically minded problem solver, with great people and communication skills, we want to hear from you.

You will have excellent communication skills and have a desire to work flexibly in a 24/7 fast paced environment, you will be expected to work independently using your own initiative, with accountability for making on the spot decisions. You will thrive in an environment which relies on your problem-solving skills.

You may have a background in the water industry, with experience in working on pipe networks, however this isn’t essential. We have a great in-house training programme to build that technical ability for the right candidate.

Successful candidates must hold a full UK manual driving licence and live within our area of operation.

Here at Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

We’re aware that not everyone will have every skill listed in the job description, and that female candidates are less likely to apply if they don’t have the full range of skills, however if you have some of the skills listed, we 'd encourage you to apply.

This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

Please note this role will require a DBS to be completed prior to employment.

Our recruitment process will be in 2 stages, firstly we would like to meet you virtually to ask a few question about you, offer up some further information on this exciting role.The second stage for those successful will be to join us at our head office in Chelmsford, meet us again, speak to some members of our team and participate in some assessments.