Distribution Inspector - Network

Dŵr Cymru Welsh Water; Ruthin; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join a not-for-profit company that serves 3 million people daily by ensuring safe and reliable water services. As a Distribution Inspector, you will play a crucial role in maintaining leakage targets and ensuring compliance with health and safety procedures. You will work closely with various teams to resolve issues while providing excellent customer service. This position offers a competitive salary, comprehensive employee benefits, and opportunities for personal and professional development. If you are passionate about making a difference and working in a diverse environment, this could be the perfect opportunity for you.

Benefits

33 days annual leave

Enhanced employer pension contributions

Cycle to work scheme

Health CashBack scheme

Discounts on gym memberships

Car-leasing scheme

Employee assistance programme

Free on-site parking

Option to buy additional annual leave

Variable pay schemes

Qualifications

• Full valid driving licence is essential for this role.
• Experience in the water industry and good customer service skills required.

Responsibilities

• Achieving and maintaining area leakage targets and ensuring compliance with safety procedures.
• Liaising with internal teams and external stakeholders during incidents.

Skills

Customer Service

Interpersonal Skills

Effective Communication

Time Management

Problem Solving

Education

Full valid driving licence

Experience in the water industry

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

SAP

Job description

City: Ruthin

Address: Ruthin, Wales, GB, ll15 1ly

Job Requisition Number 7270

Work Type Permanent

Job Function Operational

Salary Range £26,173.00-£29,738.00

Base Kinmel Park

Closing Date 23:59 on 10/02/2025

What you’ll be responsible for

As a Distribution Inspector, you will be responsible for:

• Demonstrating a keen willingness to constantly work as part of a team.
• Achieving and maintaining the area leakage targets.
• Reacting and working alongside all other departments during Silver & Gold incidents.
• Ensuring that all GIS updates are submitted to GIS bureau to allow Welsh Water to maintain high quality information.
• Ensuring Welsh Water leakage targets are met using various techniques to reduce leakage.
• Ensuring the proper application and compliance with all company health and safety procedures, with the safety of colleagues and customers always in mind.
• Effective liaison with colleagues in the distribution team during normal work practice and in times of emergency, arriving at network/leakage solutions.
• Making sure the correct details are entered onto the various IT systems on a daily basis.
• Ensuring correct working practices are adhered to on site in and out of hours.
• Representing Welsh Water throughout the lifecycle of projects, assisting as necessary the partner through the project development, planning, approvals and statutory processes.
• Dealing with sometimes difficult situations in a friendly and professional manner, whilst striving for a speedy resolution.
• Making recommendations for the improvement of the network.
• Efficiently organising your own time, handling routine work with a minimum of supervision, assessing priorities within your area of work and managing those priorities.

Who you’ll work with

Internal

• Management Team within Welsh Water
• Local Operational teams
• Customer Services

External

• Members of the Public
• Welsh Water Customers
• Local government
• Contractors

About you

Knowledge, Skills & Experience

• Current, full valid driving licence
• Experience of the water industry
• Good level of customer service experience
• A good level of Network/Leakage experience
• Good Interpersonal Skills
• Good knowledge of the water industry
• Effective communication Skills
• The drive and ambition to provide a first class service to our customers
• Sound understanding of Microsoft software packages including but not limited to Excel, Word, Access along with the company’s internal SAP packages
• Willingness to both work alone and as part of a team when required
• The ability to build and maintain good networks with internal departments, company partners and contractors
• Ability to work to tight deadlines and in difficult circumstances, whilst still providing an unbiased service to our customers

Good to know

• The successful candidate will be required to participate in a standby rota (1 in 4)
• A full UK drivers licence is required
• A company vehicle will be provided

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Free on-site parking at all our sites
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT