Distribution Coordinator

Globus Medical; Borehamwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading medical technology company in the UK is seeking a motivated Distribution Coordinator. In this role, you will manage the distribution of medical instruments, ensuring accuracy and compliance during surgeries. You'll prepare documentation and track shipments while maintaining strong relationships with team members and customers. Ideal candidates should have a technical aptitude, a passion for customer service, and a strong commitment to achieving successful outcomes in a positive work environment.

Qualifications

• Previous experience in operations, logistics, or distribution would be preferable.
• Technical aptitude and passion for learning and customer service are essential.

Responsibilities

• Manage the distribution of loan sets to and from hospitals.
• Ensure loan sets are correct and complete for required surgeries.
• Prepare shipping documentation and track shipments.
• Pick, pack and customise instrument sets as per requirements.
• Schedule loan set movements with customer service and hospitals.
• Conduct set audits and maintain inventory accuracy.

Job description

If you work hard to deliver outstanding results and are passionate about making an impact in people's lives, join our team of "A Players" and help change spine surgery. We are looking for a highly talented and innovative Distribution Coordinator to join the team. A medical background is not required but you will need a technical aptitude, a passion for learning and customer service, an eye for detail, a problem solver and a commitment to being part of a team and process that achieves successful patient outcomes.

Essential Functions

• Manage the distribution of loan sets to and from hospitals.
• Ensure loan sets are correct and complete for the required surgery.
• Prepare all necessary shipping documentation and ensure that shipments are tracked to destination.
• Pick, pack and customise instrument and implant sets according to the procedure requirements and surgeon preferences.
• Pick, pack & ship customer stocking orders.
• Schedule and plan for loan set movements in conjunction with customer service and hospital staff.
• Being aware of inventory shortages and coordinating with Customer Service on requirements.
• Conduct set audits and quality checks on loan sets as per established criteria and protocols.
• Document and process all internal and external RMAs.
• Maintain key relationships and attend, as necessary CSSD visits.
• Conduct regular cycle counts and Inventory Audits to ensure inventory accuracy.
• Maintain solid working relationships with Sales and Operations team members.
• Work closely with your manager to coordinate all relevant operational training, product knowledge sessions and internal processes improvements in distribution.
• Maintain the Globus culture - positive and fast‑paced, with a focus on providing exceptional sales support and customer care.
• Gain a thorough knowledge and understanding of all major product areas.
• Adhere to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
• Ensure compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role.
• Represent the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications

• Previous experience working in an operations, logistics or distribution role with ERP knowledge would be preferable - but not essential.

Physical Demands

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds.
• Required to possess specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus.

Values

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

• Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
• Customer Focused: We listen to our customers' needs and respond with a sense of urgency.
• Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
• Driven: We pursue our mission with energy and passion. We are nimble, results‑oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.