Distribution Centre Team Leader

Manpower UK; Leeds; On-site; GBP 32,000 - 42,000; Full time

Job summary

Manpower UK is recruiting an interim Distribution Centre Team Leader for a Leeds-based role, 37.5 hours per week, Mon-Fri, initial 12 months with potential extension.

You will lead outbound operations for medical device orders, drive service levels, quality and continuous improvement, and coach a high-performing team in a regulated environment.

Qualifications

• Experience leading a team in a fast-paced operational or distribution environment.
• Strong focus on customer service, quality and delivery performance.
• Excellent communication and stakeholder management skills.
• Analytical mindset with the ability to interpret performance data and drive improvements.
• Proven ability to coach, develop and engage teams.

Responsibilities

• Lead and manage a team to ensure all outbound orders are fulfilled accurately and within SLAs.
• Prioritise and manage patient-critical orders with urgency and accountability.
• Monitor KPIs including SLA adherence, quality, and productivity.
• Drive a right-first-time approach with high quality and compliance.
• Identify and resolve operational issues, minimising risk to service and delivery.
• Analyse performance data, conduct root cause analysis and implement improvements.
• Champion continuous improvement and streamline processes for efficiency.
• Collaborate cross-functionally with Customer Service, Quality and Transport.
• Coach and develop team members, delivering regular feedback and development plans.

Skills

Team leadership

Operational leadership

Analytical skills

Customer service focus

Stakeholder management

Problem-solving

Continuous improvement

Communication

Job description

Manpower is currently seeking an interim Distribution Centre Team Leader, to work with our client who is renowned for over 130 years of commitment to improving global health and well-being, and become an integral part of their fast-paced environment. This is an exciting opportunity to become an integral part of a fast-paced distribution environment, with the potential for the role to be extended beyond the initial contract period based on business needs.

The position is based in Tingley, Leeds and offers a competitive salary. This is a full-time role for an initial 12-month period. With the business entering an exciting new phase of growth and development, there is a strong possibility that the role will be extended beyond this term for the right candidate. The role requires 37.5 hours per week, Monday to Friday.

This role would be particularly well suited to an experienced Supervisor, FLM, Shift Manager or Team Leader looking to further develop their leadership career within a highly regulated and customer-focused environment.

We are looking for a motivated and results-driven Distribution Team Leader to join our fast-paced outbound operation. In this critical role, you will lead a team responsible for ensuring the accurate and timely fulfilment of medical device orders that directly impact patient care.

This is more than a logistics role – it is about delivering for patients and customers, every time. You will play a key role in driving service excellence, ensuring high-quality standards, and building a high-performing team culture.

Key Accountabilities

• Lead and manage a team to ensure all outbound orders are fulfilled accurately and within agreed service level agreements (SLAs).
• Prioritise and manage patient-critical orders with a strong sense of urgency and accountability.
• Monitor daily performance against key KPIs including SLA adherence, quality, and productivity.
• Drive a “right first time” approach, ensuring high standards of quality and compliance at all times.
• Act quickly to identify and resolve operational issues, minimising risk to service and customer delivery.
• Analyse performance data, conduct root cause analysis, and implement effective improvement actions.
• Champion a culture of continuous improvement, identifying opportunities to enhance processes and efficiency.
• Work cross-functionally with teams such as Customer Service, Quality, and Transport to deliver seamless operations.
• Inspire, coach, and develop team members to achieve their full potential.
• Deliver clear performance management, including regular feedback, 1:1s, and development planning.
• Ensure compliance and quality standards are met
• Foster a positive, inclusive, and high-performance culture aligned to company values
• Recognise and reward strong performance while constructively addressing performance gaps.
• Encourage open communication, teamwork, and a proactive problem-solving mindset.

Key Requirements

• Proven experience leading a team in a fast-paced operational or distribution environment.
• Good understanding of the objectives of distribution and how they fit into the wider context
• Strong focus on customer service, quality, and delivery performance.
• Excellent communication and stakeholder management skills.
• Analytical mindset with the ability to interpret performance data and drive improvements.
• Demonstrated ability to coach, develop, and engage teams.
• A proactive, solutions-focused approach with strong problem-solving capabilities.
• Continuous improvement mindset and ability to adapt in a dynamic environment.