(Disrepair) Scheduler

Wates Smartspace; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading family-owned property maintenance company is seeking a Disrepair Scheduler to join their Brixton office. The role involves scheduling maintenance works, managing emergencies, and providing excellent service to clients. Ideal candidates will have relevant experience and strong organizational skills.

Qualifications

• Relevant experience in scheduling within a maintenance or similar environment.
• Ability to manage multiple tasks and priorities effectively.
• Strong communication skills for client interaction.

Responsibilities

• Schedule works for up to 20 operatives daily.
• Manage emergencies and respond to variations promptly.
• Provide high-quality face-to-face service to clients.

Skills

Scheduling

Time Management

Communication

Job description

The Vacancy

We have an opportunity for a Disrepair Scheduler to join our Wates team within our Responsive Maintenance division. You will be working out of our Brixton office on one of our social housing contracts, delivering planning for our reactive maintenance appointments.

Key Accountabilities Will Include

1. Schedule works into diaries for up to 20 operatives daily, ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
2. Check the system for emergencies and manage within a timely manner to ensure targets are met.
3. Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion.
4. Provide a high-quality service to our client on a face-to-face basis.
5. Work within a team to achieve goals and targets, achieving daily targets of a minimum of 60 allocations each day of new orders.

We are looking for you to have relevant experience gained from working in a similar industry and environment.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

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Work for Wates

Wates is one of the UK’s leading family-owned development, building, and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive,’ and our three promises:

• Thriving places – working with customers, partners, and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognized as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favorably due to an offending background.