Disrepair & Litigation Lead – Social Housing

Wates Smartspace; Birmingham; Ibrido; GBP 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

WPS is seeking an experienced Disrepair & Litigation Supervisor to join our Minworth, Birmingham team. You will own disrepair and litigation cases from notification through resolution, coordinating with clients, residents, our DLO, and contractors to deliver repairs safely, efficiently, and to high standards.

You will manage occupied homes and transition properties, requiring proactive programme delivery, strong stakeholder management, and a customer-focused approach.

Competenze

• Proven experience within social housing repairs and maintenance.
• Experience supervising responsive repairs, planned works, disrepair projects, or property reinstatement programmes.
• Strong understanding of repairs processes, contractor management, and quality assurance.
• Full UK Driving Licence
• SSSTS qualification
• Excellent organisational, communication, and stakeholder management skills.
• Ability to manage multiple projects and priorities within demanding timescales.

Mansioni

• Take full ownership of disrepair and litigation cases from inception through to completion and sign-off.
• Plan, coordinate, and monitor repair and remedial works; ensure compliance with contracts and SLAs.
• Supervise DLO and external contractors to deliver safe, efficient, and quality works.
• Conduct site inspections, quality audits, and progress reviews.
• Provide updates and evidence to clients, legal teams, and stakeholders.
• Monitor programme performance, budgets, materials costs, and resource allocation.
• Ensure health and safety requirements are met across all sites.
• Attend client meetings and represent the business professionally.
• Drive customer satisfaction with clear communication and resident-focused service.
• Identify opportunities for continuous improvement and implement best practice.

Conoscenze

Social housing repairs

Maintenance

Stakeholder management

Communication

Organisational skills

Driving licence

Formazione

NVQ Level 2 in a relevant trade discipline

SSSTS qualification

Descrizione del lavoro

WPS is seeking an experienced Disrepair & Litigation Supervisor to join our Minworth, Birmingham team. You will own disrepair and litigation cases from notification through resolution, coordinating with clients, residents, our DLO, and contractors to deliver repairs safely, efficiently, and to high standards.

You will manage occupied homes and transition properties, requiring proactive programme delivery, strong stakeholder management, and a customer-focused approach.