Disrepair Coordinator

Bromford Housing Group; Wolverhampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Bromford Housing Group as a Disrepair Coordinator, where you will be essential in managing property disrepair claims and ensuring compliance with legislation. This role demands a keen eye for detail and the ability to work collaboratively to uphold the safety and quality of housing. Enjoy a supportive work environment with competitive benefits, including 27 paid holidays and pension contributions.

Benefits

27 paid holidays plus bank holidays

Choice of two pension schemes

£500 personal allowance for benefits

Wellbeing app with free virtual GP access

Retail discount schemes

Monthly drinks card

Qualifications

• Strong understanding of housing disrepair processes.
• Legal experience preferred; liaising with solicitors daily.
• Ability to work effectively within a team.

Responsibilities

• First point of contact for property disrepair claims.
• Manage cases closely with the Disrepair Surveyor.
• Ensure compliance with statutory timescales and procedures.

Skills

Knowledge of disrepair legislation

Repairs and maintenance service delivery

IT and data analysis skills

Excellent communication skills

Ability to interpret legal terminology

Collaborative mindset

Tools

Microsoft Excel

Job description

Contract: Permanent

Hours: 40 hours per week

Are you experienced in property repairs and maintenance with a keen eye for legal detail? We are looking for a proactive and organised Disrepair Coordinator to join our team.

As the Disrepair Coordinator, you will be the first point of contact for receiving formal property disrepair claims and environmental health hazard notifications. You will manage these cases from start to finish—working closely with the Disrepair Surveyor and wider support teams to coordinate timely and effective responses.

This role is crucial in ensuring compliance with statutory timescales and procedures, particularly in line with the Housing Disrepair Protocol. Your work will contribute directly to the quality and safety of our housing services.

What we're looking for:

We are seeking someone with a strong understanding of housing disrepair processes and relevant legislation, as well as:

• Knowledge of disrepair legislation and the Housing Disrepair Protocol.
• Experience in repairs and maintenance service delivery.
• Experience using Microsoft excel
• Understanding of landlord and tenant law, including leaseholder consultation requirements.
• Strong IT and data analysis skills.
• Ability to interpret and apply legal terminology within housing disrepair cases.
• Excellent communication and interpersonal skills.
• A collaborative mindset and ability to work effectively within a team.
• Legal experience is preferred – you will be liaising with solicitors on a daily basis

Please take a moment to review the role requirements and specifications attached at the bottom of this advert before submitting your application.

Why Join Us?

If you're looking to be part of an organisation recognised as a Great Place to Work, where your knowledge of housing disrepair, legislation, and customer service can truly make a difference, then look no further. At Bromford, you’ll play a key role in ensuring our homes remain safe, well-maintained, and compliant helping to protect the wellbeing of our customers and the communities they live in.

We value our employees and strive to create a supportive and rewarding work environment. If you're passionate about delivering excellent service, making a positive impact, and growing your career in housing and compliance, we want to hear from you!

Benefits Package:

27 paid holidays per year, plus bank holidays and the option to buy/sell up to 5 days annual leave

A choice of two pension schemes, with employer contribution rates of up to 10% of salary

£500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership

️ A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support and rewards for healthy habits

️ Retail discount schemes to help you save on spendingsuch as food shops, clothing and technology

…..And something we’re really proud about – a £30 monthly drinks card that you can use to buy hot or cold drinks while you’re working!

Due to the nature of the role, a Basic DBS check will be required to ensure a secure environment. Ready to embark on this versatile journey? Apply now!

Swift action required! The closing date for applications is just around the corner on2nd July 2025.If you have any queries or need assistance, feel free to reach out to Natalie, our Resourcing and Talent Specialist, at [e-mail].

Seize this opportunity now! In the event of a high volume of applications, we reserve the right to close the vacancy early. Don't miss your chance to join us on this exciting journey! Apply promptly.

About us

We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.