Dispenser

NHS; Shrewsbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an enthusiastic Dispenser to join their friendly team. This role is pivotal in delivering exceptional healthcare services, combining reception and dispensing activities. The ideal candidate will have experience in a patient-facing role, showcasing excellent communication and organizational skills. With a focus on patient-centered care, this position offers a rewarding opportunity to contribute to the community's health needs. Join a supportive and dynamic environment where your skills will be valued and developed.

Qualifications

• Experience in a patient-facing role in Primary Care or the NHS is essential.
• Good computer skills, including MS Office and Outlook.

Responsibilities

• Provide direct Dispensary Reception services and support the dispensing team.
• Act as the first point of contact for the Dispensary and the Practice.

Skills

Patient-facing experience

Problem-solving skills

Effective communication

Organizational skills

IT proficiency

Education

GCSE grade A-C in English and Maths

Tools

EMIS Clinical System

MS Office

Job description

Are you looking for an exciting new opportunity?

You will provide direct Dispensary Reception services and work as part of our dispensing team. We are seeking to recruit the right candidate to join our Dispensary Team in a role that combines Reception, Dispensing, and Dispensary activities. This role supports the entire practice in delivering first-class primary healthcare services to our patients.

Main duties of the job

The general purpose of the post includes, but is not limited to:

1. Providing the first point of contact for the Dispensary and the Practice.
2. Working as part of the Dispensary Team to deliver full Front of House activities (and Dispensary activities over time), including covering for holidays and sickness within the team.
3. Offering general assistance to the practice team and projecting a positive and friendly image to patients and visitors.
4. Being a key contact for enquiries from patients, external organizations, third parties, etc.

About us

We are a semi-rural Dispensing Practice with a friendly, supportive team of Administrators, Practice Nurses, HCAs, GPs, and Dispensers. We achieve high QoF and CQC success, focusing on patient-centered care and providing our family doctor service to our community.

We are at a stage where we need additional Dispensing support to maintain this quality service and to drive developments across the practice.

Job responsibilities

We are looking for an experienced Dispenser who is friendly and enthusiastic. Experience in a patient-facing role in Primary Care or the NHS is essential. The successful candidate should be confident, well-organized, able to self-manage, and proficient in IT. A proactive and positive attitude, flexibility, and resourcefulness are crucial. This role involves continuous face-to-face patient contact; therefore, patience, calmness, and a welcoming demeanor are essential to support our patients and community with their Dispensing and Health needs.

Person Specification

Experience

• Experienced dispenser
• Stamina, patience, and a good sense of humor to succeed in a busy GP Surgery environment
• Ability to work well under pressure in a demanding but rewarding role
• Experience in a patient-facing first contact role
• Willingness and drive to develop the role in partnership with the practice team, including gaining relevant experience and knowledge
• Problem-solving skills and a proactive approach
• Flexibility and team-oriented approach
• Good organizational skills
• Kind, patient, and professional approach with patients, colleagues, and visitors
• Experience handling difficult situations calmly and professionally
• Understanding and adherence to confidentiality
• Judgment, resourcefulness, and common sense
• Ability to work as part of a multi-skilled team
• Effective communication skills, both written and verbal, in a warm and articulate manner
• Ability to work under pressure, quickly and accurately, in a changing environment
• Competence in numerical and recording tasks
• Decision-making ability for non-routine enquiries and issues

Qualifications

• GCSE grade A-C in English and Maths or equivalent Key Skills qualifications
• Good computer skills, including MS Office and Outlook
• Experience using EMIS Clinical System
• Previous experience working in a Primary Care dispensary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to screen for any criminal convictions.

£12.79 per hour, with a pay increase to £13.50/hour upon passing probation.