Dispenser

Cutlers Hill Surgery; Halesworth; On-site; GBP 15,000 - 21,000; Part time

Job summary

Cutlers Hill Surgery is looking for an experienced Dispenser to join our dispensary team. The role involves processing prescriptions, ensuring accuracy, and delivering high-quality patient care in a busy practice.

The ideal candidate will have NVQ Level 2 Pharmacy/Dispensary Assistant qualification and previous dispensing experience, with strong communication and computer skills. This is a part-time, permanent position at our Suffolk site.

Qualifications

• Must have NVQ Level 2 Pharmacy/Dispensary Assistant.
• Experience in a dispensary or pharmacy setting.
• Excellent communication and customer service.
• Able to work accurately in a fast-paced environment.
• Confident with computer systems and software.
• Attention to detail and patient-focused.

Responsibilities

• Process prescriptions accurately and efficiently.
• Check medicines against prescriptions.
• Refer medication queries to clinician or duty doctor.
• Issue medications at the dispensary hatch.
• Ensure FP10 declarations are completed and signed.
• Learn and use SystmOne to process orders and manage stock.
• Assist with dispensary administration and cashing up.
• Provide a professional, courteous service to patients.
• Participate in stock management and dispensary housekeeping.

Skills

Dispensing experience

Communication skills

Customer service

Attention to detail

Computer literacy

Team player

Education

NVQ Level 2 Pharmacy/Dispensary Assistant

Tools

SystmOne

Pharmacy software

Job description

Job summary

An exciting opportunity has arisen for an experienced and motivated Dispenser to join our friendly and supportive Dispensary team. We are looking for a hardworking, enthusiastic, and patient-focused individual who can deliver a high-quality dispensing service whilst maintaining excellent attention to detail. The successful candidate will work as part of a busy and proactive team, ensuring prescriptions are processed accurately and efficiently in accordance with practice policies and procedures.

Previous dispensing experience and an NVQ Level 2 Pharmacy/Dispensary Assistant qualification are essential for this role.

Main duties of the job

• Process prescriptions authorised by GPs and prescribing clinicians in accordance with practice procedures.
• Ensure that all medicines and appliances dispensed are accurately checked against the prescription.
• Refer any queries regarding medication, dosage, or labelling instructions to the authorising clinician or duty doctor.
• Assist at the dispensary hatch, issuing medications to patients and collecting prescription charges where appropriate.
• Ensure patient declarations on FP10 prescription forms are completed and signed correctly.
• Learn and utilise the SystmOne ordering system to process medication orders and maintain stock levels.
• Assist with dispensary administration, including cashing up and prescription counting.
• Provide a professional, efficient, and courteous service when dealing with patient queries.
• Participate in dispensary housekeeping and stock management activities.

About us

At Cutlers Hill Surgery, we are dedicated to providing compassionate, high-quality healthcare to our patients. We are a welcoming and supportive practice with a strong team ethos, where collaboration, innovation and continuous improvement are at the heart of what we do. We value our staff and are committed to creating an environment where everyone can thrive and develop professionally.

Cutlers Hill Surgery is committed to promoting equality, diversity and inclusion. We welcome applications from all sections of the community and are committed to creating a working environment where everyone is treated with dignity, fairness and respect.

Details

• Date posted: 19 October 2026
• Pay scheme: Other
• Salary: £12.80 an hour
• Contract: Permanent
• Working pattern: Part-time
• Reference number: A1418-26-0009
• Location: Bungay Road, Halesworth, Suffolk, IP19 8SG

Person Specification

Experience

• Have previous experience working within a dispensary or pharmacy setting.
• Possess excellent communication and customer service skills.
• Be confident using computer systems and learning new software.
• Be able to work accurately in a fast-paced environment.
• Demonstrate excellent attention to detail and organisational skills.
• Be compassionate, professional, and approachable.
• Work effectively both independently and as part of a team.

Qualifications

• Hold an NVQ Level 2 Pharmacy/Dispensary Assistant qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer contact details

For questions about the job, contact: Deputy Practice Manager, Julia Last, [e-mail]